OLASUNKANMI ALADE
Szczecin,10
Summary
Detail-oriented and results-driven Data Management Professional with a comprehensive background in handling and optimizing large datasets. Experienced in database management, data governance, and ensuring data quality. Adept at developing and implementing efficient data management strategies to support organizational objectives. Strong analytical and problem-solving skills with a commitment to maintaining data integrity and security.
Overview
6
6
years of professional experience
Work History
Back Office Specialist
EVIDEN
05.2020 - Current
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Transfer source data from paper format to electronic format
- comply with security policies and integrity
Customer Support Specialist
Concentrix
02.2020 - 01.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
Data Analyst
Freelancer
05.2018 - 12.2020
- Utilized data visualization techniques to present and explain complex data sets.
- Created data models to support decision-making processes.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Develop and implement Power BI solutions, including data modeling, DAX calculations, and visualizations.
- Conducted data analysis and prepared datasets for integration into Power BI.
- Developed and maintained Power BI reports to track key performance indicators (KPIs).
Education
Master of Science - International Construction Management
West Pomeranian University of Technology
Szczecin, Poland04.2022
Skills
Power BI (Desktop, Service)
- Data Modeling
- DAX (Data Analysis Expressions)
- Power Query
Data Analysis
- SQL
- Excel (Pivot Table)
- Data Cleaning and Preprocessing
Data Visualization
- Creating Interactive Dashboards
- Custom Visualizations
- Project Planning
- Project Management
- Database Management
- Scheduling
- Customer Communication
- Customer Relationship Management (CRM)
- Problem-Solving
- Data Entry
- Microsoft Office
Languages
English
Native language
Software
POWER BI, EXCEL, PIVOT TABLE, SQL, ZENDESK, AMAZON, GENESIS APPLICATION
Timeline
Back Office Specialist
EVIDEN
05.2020 - Current
Customer Support Specialist
Concentrix
02.2020 - 01.2022
Data Analyst
Freelancer
05.2018 - 12.2020
Master of Science - International Construction Management
West Pomeranian University of Technology
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