Communication tools: Microsoft Teams, Slack, Zoom
Oleh Murha
Customer Care
Poznan
Summary
Accomplished Customer Support Specialist with a proven track record at Grupa Komputronik, excelling in CRM and active listening. Successfully managed high call volumes, enhancing customer satisfaction by 20%. Expert in technical troubleshooting and stress management, fostering long-term client relationships through exceptional service and problem-solving abilities.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Support Specialist
DPD Polska
11.2023 - 03.2024
- Handling customer service at the branch – both via phone and in person at the reception desk
- Receiving and issuing parcels to customers
- Close cooperation with the Operational Tracing Team and Courier Service
- Building and maintaining positive and long-term relationships with customers
Customer Support Specialist
Grupa Komputronik
04.2024 - 07.2025
- Telephone contact with customers in accordance with customer service standards, as part of the inbound helpline
- Providing customers with information via phone and email regarding orders, product availability, and after-sales service
- Selling and upselling products and services, as well as finalizing transactions
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Bachelor of Science - Automation And Robotics
Poznan University of Technology
Poznan, Poland 04.2001 -
Junior Specialist - Geophysical Surveys And Computer Data Processing
Vocational College of Geological Exploration
Kyiv 04.2001 -
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Live chat support
Problem-solving
Call center experience
Help desk support
Technical troubleshooting
Email communication
Stress management
Problem-solving abilities
Software
Office software: Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Gmail)
CRM systems: Zendesk, Salesforce, Freshdesk
Basic data entry and reporting skills using Excel and Google Sheets
Other tools: Chatbots, LiveChat platforms
Timeline
Customer Support Specialist
Grupa Komputronik
04.2024 - 07.2025
Customer Support Specialist
DPD Polska
11.2023 - 03.2024
Bachelor of Science - Automation And Robotics
Poznan University of Technology
04.2001 -
Junior Specialist - Geophysical Surveys And Computer Data Processing
Vocational College of Geological Exploration
04.2001 -
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