Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oleksandr Hrdlychka

Chelm,12

Summary

Collaborative professional with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Open for relocation

Overview

11
11
years of professional experience

Work History

Key Account Manager

Volagro, Ltd
06.2020 - 12.2023
  • Resolved customer issues and complaints in a timely and professional manner, resulting in increased customer satisfaction
  • Managed the full order cycle (contracts, invoices, logistics arrangements due to Incoterms, and post-sales support) to facilitate business development in the region
  • Grew customer base by 320% by leveraging existing customer relationships and identifying new opportunities
  • Collaborated with internal local and international teams and 3rd party logistics and warehousing companies to ensure on-time delivery and quality assurance
  • Generated weekly and monthly reports outlining key customer and sales metrics, allowing for informed decision-making
  • Demand planning and forecasting sales to ensure reliable warehouse stock.

Customer Service Representative

Viliia, Ltd
08.2018 - 05.2020
  • Developed and maintained relationships with customers, resulting in a 35% increase in sales
  • Negotiated and closed deals with medium and large corporations
  • Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
  • Collaborated with cross-functional teams to identify and resolve customer inquiries efficiently
  • Prepared invoices, shipping documents due to Incoterms and contracts
  • Established a presence in new markets and territories.

Procurement Specialist/ Buyer

Agro-R, LLC
06.2016 - 02.2018
  • Developed a database of vendors and products to enable efficient and cost-effective procurement
  • Negotiated profitable contracts with vendors, resulting in a 12% reduction in procurement costs
  • Developed and implemented procurement policies and procedures to ensure compliance with corporate and legal requirements
  • Analyzed supply and demand trends to anticipate future needs, resulting in improved inventory management and reduced stock-outs.

Lecturer in Economics and PhD thesis

Volyn National University
09.2012 - 05.2016

Education

Master of Economics -

Volyn National University
05.2012

Skills

  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Complex Problem Solving
  • Business Development
  • Communication Skills
  • Decision Making
  • Customer Service
  • Supply Chain Management

Languages

Ukrainian
Proficient
C2
English
Advanced
C1
Polish
Advanced
C1
Russian
Proficient
C2

Timeline

Key Account Manager

Volagro, Ltd
06.2020 - 12.2023

Customer Service Representative

Viliia, Ltd
08.2018 - 05.2020

Procurement Specialist/ Buyer

Agro-R, LLC
06.2016 - 02.2018

Lecturer in Economics and PhD thesis

Volyn National University
09.2012 - 05.2016

Master of Economics -

Volyn National University

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Oleksandr Hrdlychka