Olena Bagna
Calgary
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Skilled Housekeeping Supervisor adept at managing services of Size hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
5
5
years of professional experience
Work History
Hotel Housekeeper
Dada Hotel
Krakow
01.2018 - 01.2022
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Hang, cleaned and rehung draperies to maintain freshness.
- Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and folded towels and linens to properly stock guest rooms.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Housekeeping Manager
LVcleaning
Krakow
03.2021 - 03.2023
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed staff of Number housekeepers.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Managed team productivity and workflow to exceed quality standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated household cleaning service operations and managed client relations.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Specialist Of Education - History Teacher
Odessa State Pedagogical University
Odessa Ukraine09.2001
Skills
- New Program Implementation
- Inventory Restocking
- Payroll Understanding
- Proper Equipment Usage
- Mentoring
- Staff Forecasting
- Maintain Records
- Process Monitoring
- Corrective Actions
- Industrial Vacuum Cleaners
- Increasing Engagement
- Word Processing
- Engineering Projects
- Painting Work
- Trash Collection
- Chemical Cleaners
- Customer Service
- Administrative Oversight
- Carpet Cleaning
- Fine China Care
- Cleaning Bathrooms
- Department Coordination
- Energy Savings
- Regulatory Compliance
- Expense Tracking
- Vacuuming and Sweeping
- Budget Administration
- Rewards Programs
- Employee Retention
- Housekeeping Support
- Team Performance Management
- Microsoft Office
- Polishing Surfaces
- Ordering Cleaning Supplies
- Improving Employee Engagement
- Cleaning and Sanitation
- Tracking Protocols
- Client Relations
- Washing Windows
- Mopping and Buffing Floors
- Ironing Clothing
- Document Control
Languages
English
Beginner (A1)
Polish
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Housekeeping Manager
LVcleaning
03.2021 - 03.2023
Hotel Housekeeper
Dada Hotel
01.2018 - 01.2022
Specialist Of Education - History Teacher
Odessa State Pedagogical University