Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Olena Nidialko

Olena Nidialko

Manager Restaurant, Guest Relation Manager
Warsaw

Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert Microsoft office and different restaurant automation system, cash register program for restaurants user. Customer-focused Guest Relations Manager with 15 years in hospitality industry. Oversee front desk and housekeeping operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Guest Relations Manager

Citadel Inn
Lviv
08.2021 - 02.2022
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Orchestrated temporary storage and delivery of luggage items for guests upon request.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

Restaurant Manager

Grand Hotel Lviv
Lviv
01.2021 - 08.2021
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Prepared for and executed new menu implementations.

Manager Night Club

Rafinad People Club
Lviv
01.2018 - 12.2019
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service.

Front Office Manager

Split Club Lviv
Lviv
05.2008 - 08.2017
  • Created, prepared and delivered reports to various departments.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Recruited and developed employees for restaurant, casino department.

Education

Bachelor of Science - Economic

Lviv Regional Institute of Public Administration O
Lviv, Ukraine
10.2013 - 06.2018

Master of Science - Management

Lviv Regional Institute of Public Administration O
Lviv, Ukraine
09.2018 - 06.2019

Skills

    Customer service expert

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Guest Relations Manager

Citadel Inn
08.2021 - 02.2022

Restaurant Manager

Grand Hotel Lviv
01.2021 - 08.2021

Master of Science - Management

Lviv Regional Institute of Public Administration O
09.2018 - 06.2019

Manager Night Club

Rafinad People Club
01.2018 - 12.2019

Bachelor of Science - Economic

Lviv Regional Institute of Public Administration O
10.2013 - 06.2018

Front Office Manager

Split Club Lviv
05.2008 - 08.2017

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Olena NidialkoManager Restaurant, Guest Relation Manager