Olga Borys
Gdynia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Teatr Muzyczny
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Event Hostess
Different Employers
05.2023 - Current
- Navigated complex schedules efficiently by prioritizing tasks based on urgency or importance within tight deadlines leading up to each event.
- Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
- Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
Waitress
Brooklyn
06.2021 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
H&M
01.2020 - 02.2021
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Waitress
Gruba ryba
06.2019 - 09.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Master of Science - International Economics Relations
Uniwersytet Gdański Faculty of Economics
Sopot, Poland06-2026
Bachelor of Science - International Economics Relations
Uniwersytet Gdański Faculty of Economics
Sopot, Poland06-2024
Skills
- Strong multitasking
- Customer service expertise
- Clear and effective communication
- Cash and credit transactions
- Hospitality and accommodation
- Professionalism
- Customer Relationship Building
Languages
Polish
Native language
Niemiecki
Beginner
A1
English
Upper intermediate
B2
Certification
B2 level of english
Kickboxing, Volleyball, Travel
I love to play different sports. I spend my free time actively with my family and friends, and I really like to travel and get to know new cultures.
Timeline
Bartender
Teatr Muzyczny
09.2023 - Current
Event Hostess
Different Employers
05.2023 - Current
Waitress
Brooklyn
06.2021 - 05.2023
Cashier
H&M
01.2020 - 02.2021
Waitress
Gruba ryba
06.2019 - 09.2019
Master of Science - International Economics Relations
Uniwersytet Gdański Faculty of Economics
Bachelor of Science - International Economics Relations
Uniwersytet Gdański Faculty of Economics
Similar Profiles
ANNA BAKHTINAANNA BAKHTINA
Actress at Teatr CzterechActress at Teatr Czterech
Piotr ŁukaszukPiotr Łukaszuk
Owner at Firma Agencyjna "Baltic"Owner at Firma Agencyjna "Baltic"
MICHAŁ ŁUCKIMICHAŁ ŁUCKI
Technical Expert - Electrical Industry at Hilti PolandTechnical Expert - Electrical Industry at Hilti Poland