OLHA LEVCHUK
Wroclaw
Summary
Professional with robust experience in application support. Strong focus on team collaboration and result achievement, adaptable to changing needs. Skilled in troubleshooting, issue resolution, and user training. Reliable and flexible, with commitment to excellence in service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Support Specialist
Volvo Dealer Support Center
Wroclaw, Silesian district
10.2018 - Current
- Providing the 1st line application support services to dealers according to the SLA
- Communication with different global sites and departments as well as external customers, suppliers, and partners
- Support of dealer applications where several are business critical
- Support customers by handling incidents and requests
- Provide improvement suggestions to make delivery better
- Train newcomers for the German market (mentor role)
- Have been responsible for conducting the weekly GSA meetings for 1,5 year
- Performing the role of the SCRUM Master for the DSC Europe team
- Responsible for holding regular SCRUM meetings, planning, sprint review/retrospective meetings
- Work with ADO board
- Communicating Agile way of working to the team
Field Force Management Assistant
BAYER Pharmaceutics company
03.2015 - 08.2015
- Managing and control of document flow
- Controlling of monthly reports of medical representatives
- Preparing of invoices and control over bills payment
- Organization of corporate events (organizing of accommodations, flights, hotel bookings, transfers etc.)
- Preparation of presentations
- Translations of documents and ppt presentations
- Work with CRM system (the purchase of needed office equipment for stuff)
- Work with B2R system
- Coordination of FFD work with HR, Accountant, IT and Administration Departments (control over sick leaves submission, gasoline usage report etc)
Receptionist & Travel management
BAYER Pharmaceutics company
10.2014 - 03.2015
- Receiving phone calls
- Meeting guests
- Dealing with office correspondence
- Booking hotels, transfers, plane, train tickets for office corporate platform
- Translation of documents and correspondence on request
Education
MASTER'S DEGREE - International relations/ Global Studies
UNIWERSYTET WROCŁAWSKI
07-2017
BACHELOR OF PHILOLOGY - German language/ Translation and Interpreting
KYIV NATIONAL TARAS SHEVCHENKO UNIVERSITY
06-2014
Czech language certificate - level B2 ''Certifikovaná zkouška z českého jazyka B''
UNIVERZITA KARLOVA V PRAZE
08-2012
Skills
- SNOW
- Azure ADO
- Atlassian JIRA
- SQL
- MICROSOFT OFFICE
Languages
English
Advanced
C1
German
Advanced
C1
Czech
Upper intermediate
B2
Polish
Upper intermediate
B2
Russian
Proficient
C2
Ukrainian
Proficient
C2
Swedish
Elementary
A2
Personal Information
Date of Birth: 11/30/93
Certification
ITIL 4 Foundation Certificate in IT Service Management
AXELOS Global Best Practice
GR671642395OL
Timeline
Application Support Specialist
Volvo Dealer Support Center
10.2018 - Current
Field Force Management Assistant
BAYER Pharmaceutics company
03.2015 - 08.2015
Receptionist & Travel management
BAYER Pharmaceutics company
10.2014 - 03.2015
MASTER'S DEGREE - International relations/ Global Studies
UNIWERSYTET WROCŁAWSKI
BACHELOR OF PHILOLOGY - German language/ Translation and Interpreting
KYIV NATIONAL TARAS SHEVCHENKO UNIVERSITY
Czech language certificate - level B2 ''Certifikovaná zkouška z českého jazyka B''
UNIVERZITA KARLOVA V PRAZE