Olga Momot
Warsaw
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Pod Lead
TTEC
07.2024 - Current
- Successfully onboarded Njs, providing guidance and support on their first three months.
- Led daily huddles to align the team on goals, updates, and performance insights.
- Organized and conducted mock calls and graduation calls for new hires
- Delivered regular workshops to enhance team knowledge, improve product understanding, and drive performance.
- Presented team performance insights during WBRs.
- Monitored and refreshed team performance metrics, ensuring continuous progress tracking.
- Collaborated closely with the team to optimize workflows, drive efficiency, and foster skill development.
Pod lead
G Partner Sp. z o. o.
07.2023 - 06.2024
- Quality onboarding of new team members and support throughout the project for 3 months.
- Collaboration with the team to optimize operations, develop creative ideas, and enhance team members' skills.
- Conducting regular workshops to enhance the team's product knowledge and improve team performance.
Google Ads Campaign Strategist
G Partner Sp. z o. o.
06.2022 - 06.2024
- Establishing and maintaining long lasting business relationships.
- Preparation of online advertisement strategy according to individual needs of a client.
- Advising customers in issues related to Google Ads including: proposals of new solutions, negotiating offers, education on Google Ads products.
- Upselling Google Ads products and solutions.
- Cooperation with employees from different teams in order to prepare solutions for clients and development of their campaigns during customer care periods.
Lead-Generation Manager
Koitechs
01.2022 - 03.2022
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Manager of barbershop
Fred&Masimo Barbershop
06.2021 - 12.2021
- Answered queries and handled complaints to provide outstanding customer service.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Coordinated maintenance and cleaning work to keep facility in good condition.
Manager
Chmeli-Suneli restaurant
10.2018 - 10.2020
- Hiring, training, scheduling, and supervising restaurant staff to ensure efficient operation and high-quality service.
- Overseeing customer service standards to ensure guests have a positive dining experience.
- Handling budgeting, cost control, and financial reporting to optimize profitability.
- Developing and implementing marketing strategies to attract customers, increase brand awareness, and drive sales.
Education
Bachelor - Managment
Kozminski University
Warsaw, Mazovia 10.2016 - 10.2019
Skills
- Consulting experience
- Problem-solving
- Leadership
- Team building
- Idea generation
- Excellent communication skills
- Effective problem solver
Languages
English
Advanced
Polish
Advanced
Ukrainian
Native
Russian
Native
Timeline
Pod Lead
TTEC
07.2024 - Current
Pod lead
G Partner Sp. z o. o.
07.2023 - 06.2024
Google Ads Campaign Strategist
G Partner Sp. z o. o.
06.2022 - 06.2024
Lead-Generation Manager
Koitechs
01.2022 - 03.2022
Manager of barbershop
Fred&Masimo Barbershop
06.2021 - 12.2021
Manager
Chmeli-Suneli restaurant
10.2018 - 10.2020
Bachelor - Managment
Kozminski University
10.2016 - 10.2019
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