Olga Paverova
Bydgoszcz
Summary
I’m someone who genuinely loves languages, people, and helping others understand one another. Over the past 15+ years, I’ve worked across various environments, including UK prisons, IT support, and interpreting, always learning and adapting along the way. I enjoy remote work because it gives me the freedom to focus, grow, and be where I’m most useful.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduler (uWFM Scheduler)
Atos
Bydgoszcz
01.2024 - Current
- Managed scheduling in IEX and solved issues quickly to keep services on track.
- Helped with training plans and improved daily operations.
Medical Interpreter (Slovak - English)
Language Line Solutions
03.2025 - 06.2025
- Interpreted live conversations between Slovak-speaking and English-speaking patients and medical staff.
- Stayed calm and clear in emotionally sensitive situations, always respecting privacy.
Entrepreneur
Baba Zone Limited
London
03.2021 - 06.2025
- Launched an e-commerce shop focused on strong branding and customer connection.
- Learned digital marketing, copywriting, and built lasting customer relationships.
Customer Support Specialist (Slovak & English)
Atos
Bydgoszcz
11.2022 - 01.2024
- Resolved IT issues via ServiceNow - everything from software bugs to printer errors.
- Worked with both English and Slovak speakers using tools like Active Directory.
Administrative Officer
UK Home Office, HMP Wormwood Scrubs
UK
01.2018 - 09.2022
- Managed paperwork, translation, and logistics for immigration cases in a high-security prison.
- Solved day-to-day issues with calmness and care.
Foreign National Coordinator
Sodexo Justice Services, HMP Bronzefield
UK
01.2014 - 11.2017
- Supported foreign women in prison by coordinating legal, social, and immigration services.
- Worked with embassies, NGOs, solicitors, and internal staff.
Cabin Crew
Ryanair
Dublin
01.2008 - 01.2011
- Ensured passenger safety and managed in-flight issues with a calm, friendly attitude.
- Worked as part of an international team on busy flight schedules.
Education
Master’s Degree - Mass Media Communication
University of Ss. Cyril and Methodius
Trnava, Slovakia01.2007
Nursery Teacher Qualification -
Pedagogical and Social Academy
Turčianske Teplice, Slovakia01.2002
Skills
- Fluent in Slovak
- Fluent in English
- Skilled in interpretation
- Calm in stressful situations
- Excellent Customer service
- Scheduling software
- Communication skills
- Operational efficiency
- ServiceNow
- Active Directory
- Power BI
- MS Office
- IEX
- ITIL 4 Foundation Certificate in IT Service Management
- NETPRO
- Adaptable
- Reliable
- Detail-focused
- Great with people
- Problem solving
- Strong with documents
- Follow through
- Organizational skills
Certification
- License to Support – Siemens / Atos
- NCFE Level 3 – Health and Social Care
- Level 1 Award – Health and Safety at Work
- Interpreter Training – Language Line Solutions
- Emergency First Aid at Work
- Immigration & Criminal Casework Training – UK Home Office
- Deaf Awareness Training
- TEFL UK – Teaching English as a Foreign Language
- Cabin Crew Course – Boeing 737-800 (2008)
Hobbies and Interests
I’m passionate about living a balanced and healthy life. I love spending time in nature, going on long walks with my beloved dog, and learning about herbs and natural wellness. I enjoy HIIT workouts to stay active, and I sing classical music (soprano) with years of performance experience. I also love creative writing, reading English literature, and experimenting in the kitchen.
Languages
- Slovak, Native
- English, Fluent (Professional & Academic)
- Polish, Intermediate
Affiliations
- I’m passionate about living a balanced and healthy life. I love spending time in nature, going on long walks with my beloved dog, and learning about herbs and natural wellness. I enjoy HIIT workouts to stay active, and I sing classical music (soprano) with years of performance experience. I also love creative writing, reading English literature, and experimenting in the kitchen.
Accomplishments
Immigration Enforcement Excellence Award, UK Home Office | Jan 2021
For exceptional teamwork and resilience during COVID-19 operations.
Butler Trust Nomination, UK | Sep 2016
Recognition for going above and beyond in service to the UK prison system.
Timeline
Medical Interpreter (Slovak - English)
Language Line Solutions
03.2025 - 06.2025
Scheduler (uWFM Scheduler)
Atos
01.2024 - Current
Customer Support Specialist (Slovak & English)
Atos
11.2022 - 01.2024
Entrepreneur
Baba Zone Limited
03.2021 - 06.2025
Administrative Officer
UK Home Office, HMP Wormwood Scrubs
01.2018 - 09.2022
Foreign National Coordinator
Sodexo Justice Services, HMP Bronzefield
01.2014 - 11.2017
Cabin Crew
Ryanair
01.2008 - 01.2011
Master’s Degree - Mass Media Communication
University of Ss. Cyril and Methodius
Nursery Teacher Qualification -
Pedagogical and Social Academy
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