Summary
Overview
Work History
Education
Skills
I am currently working on obtaining ICA certificate in "Managing Sanctions Risks" course
Timeline
Generic

Olga Rudenko

Kyiv

Summary

Methodical Compliance Manager offering analytical problem-solving skills and solution-driven mindset. Experienced in FinTech with 4-year progressive career.

Overview

8
8
years of professional experience

Work History

Compliance Manager

AnyTeam
08.2023 - Current
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Prepared and presented comprehensive reports to upper management, covering issues and recommendations.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Addressed compliance issues by developing and implementing corrective action plans.

Head of Customer Support

AnyTeam
12.2019 - 07.2023
  • Built B2C & B2B Customer support from scratch.
  • Developed and incorporated training plans for staff, internal knowledge base & procedures and kept it up-to-date.
  • Created and maintained F.A.Q.s for 4 products and delegated their further development by hiring and training a full-time content writer.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for needs that occur during supported products usage.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Promoted and started Compliance & Risk Management development in the company. (Including hiring and basic training of dedicated specialists).

Customer Support & Influence Marketing Manager

PODAVACH
05.2019 - 08.2021
  • Provided support to PODAVACH customers and assisted with their orders lifecycle.
  • Handled & processed disputes, refunds, substitutions or replacement of damaged during the shipment products.
  • Conducted an influence marketing campaign on a barter basis - barter advertising in social networks with US influencers.
  • Performed research on the target audience and developed portraits of categories of PODAVACH product consumers.
  • Started Customer Development direction in PODAVACH and conducted in-depth interviews with US consumers to define their real needs and meet their expectations according to phylosophy "jobs to be done".

Сustomer Support Manager

Wirex
10.2018 - 03.2019
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Mentored newbies.

Operations Manager

“Oselya YUT” LTD.
02.2017 - 07.2018
  • Communication with foreign partners.
  • Prepared tender documentation.
  • Translated manuals and brochures (medical equipment).

Customer Support Representative

Livingston Research
02.2016 - 12.2016
  • Managed incoming inquiries & request for various academic papers writing.
  • Identifying and assessing customers’ needs.
  • Control of the timely orders’ delivery.
  • Permanently achieved and exceeded KPIs.

Education

Bachelor Degree - IT Technologies

Kyiv National University of Technologies & Design
Kyiv, Ukraine
07.2013

Skills

  • Compliance Documentation
  • System Development
  • Document Analysis
  • Document Reviews
  • Information Gathering
  • Quality Controls
  • Risk Analysis
  • Conducting Investigations
  • Training Development
  • Training and Education
  • Process Management
  • Analytical Thinking
  • Hazard Analysis & Critical Control Points
  • Staff Training
  • Regulatory Standards
  • Training Delivery
  • Process Development
  • Risk Assessment

I am currently working on obtaining ICA certificate in "Managing Sanctions Risks" course

My learning outcomes of the course will be;

  • Understanding what sanctions are and what they are designed to achieve.
  • Knowledge of key international and regional frameworks relevant to sanctions and examine the key stakeholders interested in how sanctions are applied.
  • Conducting the robust systems and controls required within a sanctions governance framework to best ensure compliance with global sanctions regimes and export controls.
  • Recognition high-risk areas and techniques for sanctions evasion.

Timeline

Compliance Manager

AnyTeam
08.2023 - Current

Head of Customer Support

AnyTeam
12.2019 - 07.2023

Customer Support & Influence Marketing Manager

PODAVACH
05.2019 - 08.2021

Сustomer Support Manager

Wirex
10.2018 - 03.2019

Operations Manager

“Oselya YUT” LTD.
02.2017 - 07.2018

Customer Support Representative

Livingston Research
02.2016 - 12.2016

Bachelor Degree - IT Technologies

Kyiv National University of Technologies & Design

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Olga Rudenko