Olha Fishchuk
Summary
Global Logistics & Supply Chain Program Manager with 10+ years of experience leading international logistics operations, customs compliance, transportation, and supply chain programs across Europe, North America, Asia, and the Middle East. Proven track record of managing global logistics networks, optimizing transportation costs, improving operational performance, and leading cross-functional initiatives within complex international organizations.
Overview
6
6
Languages
1
1
Certification
10
10
years of professional experience
Work History
Program Manager - EMEA & APAC
Google ( through Cognizant)
09.2025 - Current
- Managed logistics and operational programs across EMEA & APAC.
- Led cross-functional projects involving vendors and regional stakeholders.
- Monitored KPIs, SLAs, risks, and program performance.
- Drove process optimization and change management initiatives.
- Managed vendor relationships and operational escalations.
- Delivered executive reporting and program governance.
- Leveraged data analytics and AI tools to improve operational efficiency.
Compliance Manager - Logistics
Amazon
09.2022 - 09.2025
- Managed global import operations across EMEA, APAC, and North America.
- Led cross-functional logistics programs with customs brokers, carriers, vendors, and internal stakeholders.
- Managed vendor performance through KPI monitoring, SLA governance, and operational reviews.
- Standardized import processes by implementing SOPs, escalation frameworks, and operational controls.
- Led onboarding of new business units and logistics process improvements.
- Used data analysis to identify bottlenecks, reduce operational risk, and improve import performance.
- Ensured customs compliance and uninterrupted supply chain operations.
Logistics Manager
Ergo Store
Cracow
09.2020 - 09.2024
- Managed end-to-end import and export operations across Europe, USA, China, Turkey, and Ukraine.
- Expanded into new international markets and established logistics operations.
- Coordinated multimodal transportation (road, ocean, air, and rail), including warehouse-to-warehouse shipments.
- Managed warehouse operations, inventory, and stock movements across distribution centers.
- Oversaw customs clearance, HS classification, import/export documentation, and trade compliance.
- Managed freight forwarders, customs brokers, carriers, and warehouse partners to ensure on-time delivery.
- Optimized transportation costs through carrier selection and contract negotiations.
- Improved shipment visibility and operational efficiency by implementing tracking and process improvements.
Operations & Logistics Manager
Wender
Cracow
10.2017 - 09.2020
- Managed logistics operations, transportation planning and fleet performance.
- Directed procurement and logistics budgets while optimizing transportation costs.
- Coordinated cross-functional teams to improve delivery performance and operational efficiency.
- Managed carrier relationships and transportation contracts.
- Implemented continuous improvement initiatives increasing operational productivity.
International Freight Forwarder
Fortis Logistics
Cracow
10.2016 - 10.2017
- Coordinated complex international freight movements across road, sea, and multimodal transportation networks.
- Managed end-to-end shipment planning, customs documentation, permits, and regulatory requirements for international transport.
- Built and maintained strong relationships with carriers, customs brokers, and international clients to ensure reliable logistics services.
- Negotiated freight rates and transportation solutions to balance operational efficiency, transit times, and costs.
- Supported clients with international trade requirements, customs procedures, and regulatory compliance.
Education
Postgraduate Diploma - International Trade: Customs Broker
DSW Ideis University
Kraków01-2026
Master - International Relations, Foreign Trade & Logistics
Andrzej Frycz Modrzewski Cracow University
Cracow03-2025
Bachelor - Law, International Legal Relations
National University 'Odessa Law Academy'
Odessa07-2015
Skills
Logistics & Supply Chain: Freight forwarding, vendor management, multimodal transport, contract negotiation
Compliance & Regulatory Affairs: Trade law compliance, customs clearance, risk management
Operations & Leadership: Team management, budget planning, process optimization, performance tracking
Technology & Tools: SAP, Optima, Symfonia, Subiekt GT, Simple ERP, Excel, Microsoft Copilot, Generative AI for Operational Analysis
Soft Skills: Analytical thinking, problem-solving, negotiation, stakeholder management
Certification
- FIATA Diploma in Freight Forwarding
- Certificate of Professional Competence in Road Transport of Goods (Road Transport Institute, Issued December 2022)
- Road Freight Transport Operating License
- Customs Broker License
- INCOTERMS trade terms - Customs Expert
- ATC Expose Course 'Master of Excel'
- Centrum Rozwoju Personalnego we Wrocławiu Course 'Social media marketing - effective communication strategy'
- Centrum Szkoleniowo-Edukacyjne P&M Management Group Course 'Team management'
Languages
Ukrainian
Proficient
C2
Russian
Proficient
C2
Polish
Advanced
C1
English
Advanced
C1
German
Elementary
A2
Italian
Beginner
A1
Additional Information
www.linkedin.com/in/olha-fishchuk
Timeline
Program Manager - EMEA & APAC
Google ( through Cognizant)
09.2025 - Current
Compliance Manager - Logistics
Amazon
09.2022 - 09.2025
Logistics Manager
Ergo Store
09.2020 - 09.2024
Operations & Logistics Manager
Wender
10.2017 - 09.2020
International Freight Forwarder
Fortis Logistics
10.2016 - 10.2017
Postgraduate Diploma - International Trade: Customs Broker
DSW Ideis University
Master - International Relations, Foreign Trade & Logistics
Andrzej Frycz Modrzewski Cracow University
Bachelor - Law, International Legal Relations
National University 'Odessa Law Academy'