Summary
Overview
Work History
Education
Skills
Gallup Strengths
Languages
Timeline
Generic

Olha Samokhina

Warsaw,14

Summary

Skilled operations manager with experience of leading teams from 5 to 100 people and reaching efficiency and development goals across various dynamic environments

Overview

6
6
years of professional experience

Work History

Service Delivery Tower Lead

Accenture Services
08.2022 - Current
  • 24/7 service delivery management based on Client requirements and local regulations
  • Service quality management of 2 markets (20 and 80 data analysts respectively) including metrics analysis and reporting, RCA and mitigation/improvement plans
  • Managing team of people leads, including their daily performance and professional development
  • Collaborating with global teams across multiple projects and locations

Crisis Response & Recovery Lead

Accenture Services
03.2022 - 08.2022
  • Planning and executing support actions for affected group
  • Collaboration with various stakeholders to assure required level of support
  • Developing and exercising crisis response plans to boost emergency preparedness


Service Delivery Team Lead

Accenture Services
04.2021 - 03.2022
  • Managing performance and development of the team of 15-18 analysts
  • Developing team members' skills through targeted coaching
  • Enhancing team productivity and results by implementing efficient work processes and regularly reviewing performance metrics
  • Identifying improvement opportunities and suggesting/implementing solutions

Subject Matter Expert

Accenture Services
12.2019 - 04.2021
  • Quality measurement and support actions
  • Improving individual and team results by targeted coaching
  • Team lead back up

Junior Data Reviewer

Accenture Services
03.2018 - 12.2019
  • Review, classify and act of analyzed data
  • Upskilling on dynamic client and local guidelines
  • Participating in process improvement initiatives that improve quality and efficiency of work

Education

BBA - Economy & International Business

Vistula University
Warsaw, Poland
06.2016

Skills

  • Service Delivery Optimization
  • Operational Efficiency
  • Incident Management
  • Analytical Problem Solving
  • Scheduling & Strategic Planning
  • Leadership Development
  • SLA Management
  • Cost Accounting & Optimization
  • Communication & Collaboration
  • AWS, Power BI and MS Office tools

Gallup Strengths

Intellection ● Context ● Achiever ● Empathy ● Competition

Languages

Ukrainian
Native language
English
Upper intermediate
B2
Polish
Upper intermediate
B2
Russian
Proficient
C2

Timeline

Service Delivery Tower Lead

Accenture Services
08.2022 - Current

Crisis Response & Recovery Lead

Accenture Services
03.2022 - 08.2022

Service Delivery Team Lead

Accenture Services
04.2021 - 03.2022

Subject Matter Expert

Accenture Services
12.2019 - 04.2021

Junior Data Reviewer

Accenture Services
03.2018 - 12.2019

BBA - Economy & International Business

Vistula University

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Olha Samokhina