Olha Samokhina
Warsaw,14
Summary
Skilled operations manager with experience of leading teams from 5 to 100 people and reaching efficiency and development goals across various dynamic environments
Overview
6
6
years of professional experience
Work History
Service Delivery Tower Lead
Accenture Services
2022.08 - Current
- 24/7 service delivery management based on Client requirements and local regulations
- Service quality management of 2 markets (20 and 80 data analysts respectively) including metrics analysis and reporting, RCA and mitigation/improvement plans
- Managing team of people leads, including their daily performance and professional development
- Collaborating with global teams across multiple projects and locations
Crisis Response & Recovery Lead
Accenture Services
2022.03 - 2022.08
- Planning and executing support actions for affected group
- Collaboration with various stakeholders to assure required level of support
- Developing and exercising crisis response plans to boost emergency preparedness
Service Delivery Team Lead
Accenture Services
2021.04 - 2022.03
- Managing performance and development of the team of 15-18 analysts
- Developing team members' skills through targeted coaching
- Enhancing team productivity and results by implementing efficient work processes and regularly reviewing performance metrics
- Identifying improvement opportunities and suggesting/implementing solutions
Subject Matter Expert
Accenture Services
2019.12 - 2021.04
- Quality measurement and support actions
- Improving individual and team results by targeted coaching
- Team lead back up
Junior Data Reviewer
Accenture Services
2018.03 - 2019.12
- Review, classify and act of analyzed data
- Upskilling on dynamic client and local guidelines
- Participating in process improvement initiatives that improve quality and efficiency of work
Education
BBA - Economy & International Business
Vistula University
Warsaw, Poland06.2016
Skills
- Service Delivery Optimization
- Operational Efficiency
- Incident Management
- Analytical Problem Solving
- Scheduling & Strategic Planning
- Leadership Development
- SLA Management
- Cost Accounting & Optimization
- Communication & Collaboration
- AWS, Power BI and MS Office tools
Gallup Strengths
Intellection ● Context ● Achiever ● Empathy ● Competition
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Polish
Upper intermediate
B2
Russian
Proficient
C2
Timeline
Service Delivery Tower Lead
Accenture Services
2022.08 - Current
Crisis Response & Recovery Lead
Accenture Services
2022.03 - 2022.08
Service Delivery Team Lead
Accenture Services
2021.04 - 2022.03
Subject Matter Expert
Accenture Services
2019.12 - 2021.04
Junior Data Reviewer
Accenture Services
2018.03 - 2019.12
BBA - Economy & International Business
Vistula University