OLIVIER NIYONIZEYE
Warsaw,Poland
Summary
Computer engineering student with practical experience in AI automation, technical troubleshooting, and customer support. Proficient in Java, Python, data structures, and software engineering principles. Skilled in incident management, root cause analysis, and collaboration with product and QA teams. Aiming to enhance scalable systems and AI-driven services.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
AI and Automation specialist (intern)
Klab.rw
Kigali, Rwanda
04.2025 - Current
- Assisted in collecting and cleaning datasets for machine learning applications.
- Supported the design and deployment of AI models for operational decision-making.
- Created Python automation scripts to lessen repetitive manual tasks.
- Helped integrate AI services and APIs with internal systems for enhanced efficiency.
- Aided in monitoring model performance and refining workflows for reliability and scalability.
- Collaborated with cross-functional teams and documented technical processes.
Information Technology Support Engineer
Diolichat
Kigali, Rwanda
02.2022 - 03.2024
- Assisted in diagnosing and resolving technical incidents through structured troubleshooting methods.
- Supported management of Windows and macOS environments to maintain system stability and security.
- Helped administer Active Directory tasks, including user management and access control.
- Provided support for Microsoft 365 services such as Outlook, Teams, SharePoint, and OneDrive.
- Logged and tracked incidents in ServiceNow, Jira, and Zendesk while ensuring SLA targets were met.
- Conducted root cause analysis to assist in preventing recurring issues.
Education
Bachelor’s Degree - Computer Engineering and Mechatronics
WSG University (Wyższa Szkoła Gospodarki w Bydgoszczy)
Poland 09.2022 - 02.2026
Skills
- Computer systems fundamentals
- Programming in Java and Python
- Data structures and algorithms
- Technical problem solving
- Technical proficiency
- Data cleaning and forecasting
- Windows and macOS systems
- Active Directory management
- Version control with Git
- Microsoft Office expertise
- IT service management tools
LANGUAGES
English: Fluent
French: Basic (A1)
Polish: Basic (A1)
ADDITIONAL INFORMATION
- Comfortable working fully in English
- Open to remote, hybrid, or office roles across Poland
- Experience collaborating with product and QA teams
- Practical AI and automation experience
- Able to take ownership of tasks from problem identification to solution delivery
Timeline
AI and Automation specialist (intern)
Klab.rw
04.2025 - Current
Bachelor’s Degree - Computer Engineering and Mechatronics
WSG University (Wyższa Szkoła Gospodarki w Bydgoszczy)
09.2022 - 02.2026
Information Technology Support Engineer
Diolichat
02.2022 - 03.2024