Oliwia Gerkowska
Sochocin
Summary
I am very communicative, positive and take the opportunities I get seriously. I speak English, but if I miss a word, I will find a way to say what I have to say in a different way. I am a person who has tried many different types of jobs and I gave 100% in each of them.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Advisor/Financial Advisor
Rtv Euro Agd
09.2022 - 01.2024
- active customer service in accordance with the standards adopted by the company
- sale of a product or service tailored to the customer's needs
- operating the installment and cash desk, i.e. granting loans, selling insurance and
service cash register - handling logistics and archiving programs supporting order processing,
deliveries, generating documents - complaints service
- implementation of sales plans
- building lasting relationships that help maintain a good company image
- taking care of the store's displays and image
Broker's Secretariat
Fides Insurance
07.2022 - 09.2022
- issuing insurance policies (OC, AC, NNW, OCP, etc.)
- ongoing telephone and e-mail contact with the company's clients
- entering documentation into appropriate systems
- analysis of data correctness
- administrative and archiving activities
Restaurant Waiter
"Szpilka" Restaurant
04.2022 - 06.2022
- managing the restaurant's social media, promoting it online
- ongoing guest service
- preparation and execution of orders and deliveries
- team coordination
- service for foreign guests
- serving food, beverages and beverages
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
Cook in the "cold Kitchen"
Hotel BoniFaCio SPA & Sport Resort
02.2022 - 03.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- live cooking for hotel guests
at the Żurawia Restaurant (Hotel Bonifacio) - Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Customer Advisor/Cashier
Santander Bank Us
01.2020 - 01.2022
- active sale of retail products, i.e. credit cards, account limits, accounts personal loans, insurance and cash loans while maintaining quality and profitability standards
- service for foreign clients
- acquiring new customers
- monitoring the turnover and debt status of 8-10 million cash loans in the EXCEL program
- technical assistance to customers in matters related to online and mobile banking
- achievement of established sales goals
- high-level "mystery shopper" service
- maintaining long-term business relationships with the Bank's clients
- considering complaints within the scope of their competences
- cash/cash service
- archiving and sending documentation
Warehouseman
ILS-Group Inter Cars
06.2019 - 08.2019
- Preparing and fulfilling orders
- working with a scanner,relocation
- Streamlined order processing for quicker customer deliveries and improved satisfaction.
- arranging goods on shelves
Warehouseman
ILS-Group Inter Cars
07.2018 - 08.2018
- Arranging goods on shelves,
- working with a scanner, relocation
Worker
Private Fruit Plantations
07.2017 - 08.2017
- Fruit harvest, including strawberries
Education
Bachelor of Science - Management&Government And Local Government Adminis
University of Technology And Commerce Helena Chodk
Warsaw, Poland07.2023
Secondary Education -
Secondary School Named After Leon Rutkowski
Płońsk, Poland05.2019
Skills
- Ability to work in stressful situations
- independence and good organization
- ability to learn new things quickly
- ability to work in a team
- Support for text editors and Excel
- self-discipline
- inventiveness
- Category B driving license
personal information
Date of Birth: 07/27/00
Languages
English
Professional Working
Polish
Native or Bilingual
Accomplishments
- Santander Bank Polska S.A.
Golden Banker 2021
Certification
- Insurance licenses from various companies
- Marcin Siekierski – Brand Manager of Lord Of Taste.
Bartending training
- Michał Chabior - President of the Association of Polish Waiters.
Waiter training
- Beauty Room by Ewelina - Gel nail extension from the basic theoretical and practical part
hobbies and interests
architecture, culinary, especially baking, travel, culture
Consent
I consent to the processing of my personal data contained in my CV for the purposes of recruitment for the position indicated in the job advertisement. Additionally, I consent to the employer's processing of personal data contained in my recruitment application for future recruitment purposes.
Timeline
Client Advisor/Financial Advisor
Rtv Euro Agd
09.2022 - 01.2024
Broker's Secretariat
Fides Insurance
07.2022 - 09.2022
Restaurant Waiter
"Szpilka" Restaurant
04.2022 - 06.2022
Cook in the "cold Kitchen"
Hotel BoniFaCio SPA & Sport Resort
02.2022 - 03.2022
Customer Advisor/Cashier
Santander Bank Us
01.2020 - 01.2022
Warehouseman
ILS-Group Inter Cars
06.2019 - 08.2019
Warehouseman
ILS-Group Inter Cars
07.2018 - 08.2018
Worker
Private Fruit Plantations
07.2017 - 08.2017
Bachelor of Science - Management&Government And Local Government Adminis
University of Technology And Commerce Helena Chodk
Secondary Education -
Secondary School Named After Leon Rutkowski
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