Mateusz Strzelecki
Kraków, Limanowskiego 3/31
Summary
Customer-focused professional with experience in customer support and finance operations. Strong in problem-solving, clear communication, and managing multiple tasks in fast-paced environments. Detail-oriented and quick to adapt to new tools and processes.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Uber
05.2025 - Current
- Resolving customer inquiries through various channels, ensuring timely and effective support
- Managing multiple cases simultaneously while maintaining high attention to detail
- Escalating complex issues and collaborating with internal teams to ensure effective solutions
- Quickly adapting to new tools, procedures, and support guidelines
Finance and Accounting Process Junior Specialist
Capgemini
11.2024 - 05.2025
- Processing invoices
- Communicating with clients and vendors
- Reviewing and resolving client and vendor queries
- Supporting the reporting process
Certified Personal Trainer
Akwen Gym
04.2024 - 09.2025
- Leading group calisthenics classes
- Conducting personal training sessions
- Creating personalized training programs
- Serving as a competition judge (Weighted Calisthenics - Seta za Seta 2024)
Social Media Specialist
Digital Colliers
08.2023 - 05.2024
- Managing the company's social media accounts
- Creating and editing short-form content
- Scheduling, publishing, and monitoring posts
- Analyzing the performance and preparing reports
Online Store Employee
Aleja Trendów
07.2021 - 09.2021
- Compiling customer orders
- Preparing shipments with proper packaging and labeling
- Creating product labels
- Maintaining customer support communication
Education
Bachelor's Degree - Bachelor of English Studies
University of The National Education Comission
09.2024
Skills
- Customer Support
- Written Communication
- Teamwork
- Attention to detail
- Problem-solving
- Process Adaptation
Timeline
Customer Support Representative
Uber
05.2025 - Current
Finance and Accounting Process Junior Specialist
Capgemini
11.2024 - 05.2025
Certified Personal Trainer
Akwen Gym
04.2024 - 09.2025
Social Media Specialist
Digital Colliers
08.2023 - 05.2024
Online Store Employee
Aleja Trendów
07.2021 - 09.2021
Bachelor's Degree - Bachelor of English Studies
University of The National Education Comission