Oliwia Zabawa
Wrocław
Summary
Moje mocne strony obejmują dokładność, umiejętność pracy w zespole, oraz zdolność do szybkiego przyswajania wiedzy.
Jestem gotowy na aktywne uczestnictwo w różnorodnych projektach zespołowych w biurze i w terenie. Moja elastyczność, umiejętność pracy pod presją oraz silne zdolności interpersonalne pomagają mi współpracować z różnymi zespołami i klientami.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Department Assistant
Iscas
04.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Performed research to collect and record industry data.
- Preparation of trade offers.
Junior Collection Specialist
Intrum
09.2022 - 02.2023
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Customer Service Advisor
CCDS
10.2019 - 08.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Magister - Konsulting Prawny I Gospodarczy
Uniwersytet Ekonomiczny We Wrocławiu
Wrocław06.2025
Postgraduate Degree - Zamówienia Publiczne
Uniwersytet WSB Merito
Wrocław06.2023
Licencjat - Prawo W Finansach
Uniwersytet WSB Merito
Wrocław06.2022
Skills
- Product Information
- Microsoft Office
- Motivational Leadership
- Sales Documentation
- Sales and Marketing Methods
- Database and Client Management Systems
- Customer Relations and Communications
- Salesforce Software
Certification
- Przemysł 4.0 - EMT Systems Sp. z o.o. Centrum Szkoleń Inżynierskich
- LEX System Informacji Prawnej - Wolters Kluwer
Languages
Polish
Native language
English
Advanced
C1
Timeline
Sales Department Assistant
Iscas
04.2023 - Current
Junior Collection Specialist
Intrum
09.2022 - 02.2023
Customer Service Advisor
CCDS
10.2019 - 08.2022
Magister - Konsulting Prawny I Gospodarczy
Uniwersytet Ekonomiczny We Wrocławiu
Postgraduate Degree - Zamówienia Publiczne
Uniwersytet WSB Merito
Licencjat - Prawo W Finansach
Uniwersytet WSB Merito
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