Oliwia Pastucha
Błenna 9, Izbica Kujawska
Summary
I started my working experience with learning basics of customer service at restaurant networks during which I gained necessary skills associated with maintating good relations with customers and fulfilling their needs. Miele was my first major and significant step forward to deepening my interests in customer service. Miele experience have taught me many valuable lessons which I would like to carry forward into the future and use my new-gained skills in new endeavors, bringing my own strengths into a new team.
Overview
14
14
years of professional experience
Work History
Master Data Specialist
Miele Global Services
2023.11 - Current
- managing customers and vendors data
- creating new accounts in SAP (P40, P50, P60&P91)
- creating bank account data in SAP
- changing general or critical data on account data
- verifying documents validity (signature, stamp, data accuracy etc.)
- managing data cleansing in the system
- presenting master data values to newcomers during onboarding meetings
- participating in transition process from VG NL to MGS
- maintaining data flow between systems
- creating new customer contracts and having them signed by the second party
Junior Sales Agent
Miele Global Services
2022.07 - 2023.11
- managing the Austrian market
- maintaining contact via e-mail with customers, sales representatives and carriers
- Creating orders
- Processing returns
- Issuing credit notes
- Creating offers
- Informing about delivery process
- Working mainly on P50
Production Worker
Mikronika Sp. Z O.o.
2022.04 - 2022.07
Sales Assistant
Home&You
2021.09 - 2022.04
Food Dispatcher
North Fish
2019.10 - 2020.04
Food Dispatcher
Express Marché
2019.03 - 2019.06
Hotel Service
Consocio GmbH
2017.07 - 2017.09
Volunteer
Polski Czerwony Krzyż, Caritas Poland
2010.09 - 2016.12
Hotel Service
Consocio GmbH
2016.07 - 2016.11
Education
Bachelor of Arts - Social Work
Adam Mickiewicz University
Szamarzewskiego 89c, 60-568 Poznań06.2022
Bachelor of Arts -
Adam Mickiewicz University
Al. Niepodległości 4, 61-874 Poznań 06.2019
Licuem Ogólnokształcące Im. Jana Kasprowicza
Nowomiejska 5, 87-865 Izbica Kujawska05.2016
Skills
- Extensive knowledge of SAP environment (P40, P50, P60, P91)
- Being trained to use ARIBA and ServiceNow (systems used by Miele)
- Skilled in operating Microsoft Word, Microsoft Excel and Microsoft Outlook
- Possession of B2 driving license
- ability to work with a team under stressful situations
Languages
Polish
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Norwegian
Upper intermediate
B2
Timeline
Master Data Specialist
Miele Global Services
2023.11 - Current
Junior Sales Agent
Miele Global Services
2022.07 - 2023.11
Production Worker
Mikronika Sp. Z O.o.
2022.04 - 2022.07
Sales Assistant
Home&You
2021.09 - 2022.04
Food Dispatcher
North Fish
2019.10 - 2020.04
Food Dispatcher
Express Marché
2019.03 - 2019.06
Hotel Service
Consocio GmbH
2017.07 - 2017.09
Hotel Service
Consocio GmbH
2016.07 - 2016.11
Volunteer
Polski Czerwony Krzyż, Caritas Poland
2010.09 - 2016.12
Bachelor of Arts - Social Work
Adam Mickiewicz University
Bachelor of Arts -
Adam Mickiewicz University
Licuem Ogólnokształcące Im. Jana Kasprowicza
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