Olujide Arinola
Częstochowa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Certification
Work History
CSR - Customer Service Representative
Armotale Express
01.2020 - 10.2021
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Travel Adviser
MandyCharles, Adventures
06.2019 - 10.2019
- Provided policy and service information
- Performed customer service surveys
- Set up client appointments
- Managed client records
- Performed data entry for customer information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Transworld Travels, Tours
02.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
DOA Engineering
02.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
Master of Science - Logistics
Czestochowa University of Technology
Czestochowa, Silesia, Poland01.2024
Bsc - Health Education
Lagos State University
Lagos, Nigeria07.2019
High school diploma - Health Science
Pat's Private Secondary School
Lagos, Nigeria06.2009
Skills
- Word, Excel, Power Point Sap Software
- Highly positive and optimistic
- Time management skill
- Ability to work with little or no supervision
- Excellent communication
- Good team player
- Ability to work under pressure
- Learn fast
- Problem solving individual
- Good Listener
- Great leadership skill
- Responding to customer situations with sensitivity
- Efficient and Detail-Oriented
- Appointment Setting
- Customer Data Confidentiality
- Customer Retention Strategies
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Maritime Business Intelligence
- Citizens and Leadership
Languages
German
Upper intermediate
B2
English
Proficient
C2
African
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
CSR - Customer Service Representative
Armotale Express
01.2020 - 10.2021
Customer Travel Adviser
MandyCharles, Adventures
06.2019 - 10.2019
Customer Service Representative
Transworld Travels, Tours
02.2016 - 01.2017
Customer Service Representative
DOA Engineering
02.2015 - 01.2016
Master of Science - Logistics
Czestochowa University of Technology
Bsc - Health Education
Lagos State University
High school diploma - Health Science
Pat's Private Secondary School
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