Summary
Overview
Work History
Education
Skills
Languages
references
Timeline
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Omar Gragueb Chatti

Krakow,12

Summary

Highly motivated and customer-focused professional with a proven track record of success in delivering exceptional customer service. Skilled in resolving customer issues, building strong relationships, and ensuring customer satisfaction. Seeking a challenging role in customer service to utilize my skills and contribute to the success of an organization.

Overview

5
5
years of professional experience

Work History

Stock Manager

Jamra
01.2023 - 12.2023

Successfully managed stock inventory, ensuring accurate tracking and timely replenishment.
Collaborated with suppliers to negotiate favorable terms and maintain optimal stock levels.
Handled cash transactions and maintained accurate cash register records.
Recognized for maintaining a high level of customer satisfaction and receiving positive feedback.
Provided excellent customer service, ensuring a positive dining experience for guests.

Freight Forwarder

Skyfox Polan
12.2021 - 12.2022

Coordinated and managed international shipments, ensuring timely delivery and customer satisfaction.
Communicated with customers to provide updates on shipment status and address any concerns.
Resolved any shipment-related issues promptly, minimizing delays and ensuring customer satisfaction.
Developed strong relationships with carriers and suppliers, negotiating competitive rates and optimizing logistics operations.
Received commendations for exceptional customer service and problem-solving skills.

Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.

Cabin Crew Member

Nouvelair Tunisia
09.2018 - 10.2021

Provided exceptional customer service to passengers, ensuring a comfortable and enjoyable flight experience.
Addressed passenger inquiries, concerns, and requests in a professional and efficient manner.
Ensured compliance with safety regulations and emergency procedures, prioritizing passenger well-being.
Collaborated with the flight crew to maintain a high level of efficiency and professionalism.
Received multiple commendations for outstanding service and professionalism.

Education

Cabin Crew Member Diploma

International Airlines Crew
Tunis, Tunsia
06.2017

High School Diploma -

Farhat Hached
Rades Tunisia
06.2016

Skills

    Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals
    Strong problem-solving and conflict resolution abilities, ensuring customer satisfaction
    Proficient in using customer service software and MS Office Suite

Languages

Arabic
Native language
French
Proficient
C2
English
Advanced
C1

references

Available upon request

Timeline

Stock Manager

Jamra
01.2023 - 12.2023

Freight Forwarder

Skyfox Polan
12.2021 - 12.2022

Cabin Crew Member

Nouvelair Tunisia
09.2018 - 10.2021

Cabin Crew Member Diploma

International Airlines Crew

High School Diploma -

Farhat Hached
Omar Gragueb Chatti