Analytical Research Specialist with experience in experimental research and data analysis. Detail-oriented and methodical professional successful in developing in-depth research projects. Reliable team player with excellent communication and problem-solving skills.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Cultivated a culture of openness and continuous improvement. I collaborated with the team on an open forum to address their concerns. As a result, the rate of team absenteeism dropped from 45% to 1%.
Encouraged positive team relationships by providing incentives for awards and recognition. For example, offering movie tickets to the best first cell resolution, the most systematic technique, the most complimented by consumers, and so on.
Recognized by management as a turnaround specialist. As a team leader, I inherited customer satisfaction numbers that were at an all-time low of 30%, compared to the company's aim of 85%.
Served as a leader in increasing customer satisfaction, which has been stable at 89 percent, exceeding the company's aim of 85 percent.
Cross-selling of add-on services increased by 40%. Resolved a service mistake for a corporate client and saved a company account worth 4 million naira.