OOZEER Noor Mohamad Muntasir
Royal Road, Pamplemousses
Summary
Results-driven professional with a strong background at the Mauritius Police Force, specializing in administrative efficiency and community engagement. Proven expertise in database management enhances operational workflows while exceptional interpersonal skills facilitate positive relationships. Recognized for integrity, critical thinking, and optimizing team performance, contributing to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Computer Technician
IT SPOT Ltd
01.2013 - 03.2015
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Implemented security measures to protect against unauthorized access or viruses.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Offered repair or service options to help customers make decisions.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Acted as single point of contact for customers during technical faults and security-related events.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Upgraded computers with new hardware components like processors, RAMs.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Created backup images of customers' data files onto external storage devices.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Served as network administrator by creating accounts and managing permissions for users.
- Performed basic network troubleshooting and maintenance activities.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Identified hardware issues caused by component failures using approved diagnostic tools.
Police Constable
Mauritius Police Force
04.2015 - Current
- Performed administrative tasks to support daily police operations.
- Executed various administrative duties to ensure efficient police department functioning.
- Handled administrative responsibilities to maintain smooth operational workflows within the police force.
Education
HSC -
Le Lycee Mauricien
01-2013
SC -
Aleemiah College
01-2011
Skills
- Conflict resolution proficiency
- Compliance procedures
- Community relationships
- Department relationships
- Critical thinking
- Report writing
- Integrity and honesty
- Documentation and control
- Database management
- Records management
- Presentation design
- Document control
- Human resources support
- Office management
- Personnel management
- Workflow planning
- Relationship building
- Training and coaching
- Computer configurations
- System diagnostics
- Analytical thinking
- Hardware installation
- System backup
- Performance optimization
- Technical support
- Troubleshooting and Diagnostics
- Technical analysis
- Network configuration
- Team building
- Adaptability
- Self motivation
- Optimize staff performance
- Effective customer communication
- Problem-solving aptitude
- Interpersonal communication
- Strategic planning
- Team collaboration
- Data analysis
- Continuous improvement
- Professional demeanor
- Attention to detail
- Teamwork and collaboration
- Administrative management
- Adaptability and flexibility
- Problem-solving abilities
- Interpersonal skills
- Organizational skills
- Reliability
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Certification
- Microsoft Official Course - Year 2009
- Operations and Processes Management - Year 2023
- Fundamentals of Operations Management
- Public Sector Business Transformation
- Basic Data collection and organisation
Affiliations
- Reading
- Learning new things
- Tinkering
- Social Media
- Research on new technology
Timeline
Police Constable
Mauritius Police Force
04.2015 - Current
Computer Technician
IT SPOT Ltd
01.2013 - 03.2015
HSC -
Le Lycee Mauricien
SC -
Aleemiah College
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