Opeyemi Ogunsan
Berlin,BE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sortation Associate
Amazon
11.2023 - Current
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Operated a wide variety of sorting and scanning equipment, including conveyor belts, scanners, and RFID readers.
- Maintained safety protocols to ensure a safe working environment for all associates.
- Utilized advanced scanning and labeling techniques to efficiently process packages for accurate routing and timely delivery.
- Efficiently scanned, labeled, and sorted packages for precise routing and on-time delivery.
COMMUNICATION EXECUTIVE
Entefrica
02.2018 - 08.2018
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Spearheaded social media campaigns to boost online presence and drive website traffic.
- Conducted regular competitor analysis to stay informed about industry trends and adjust communication strategies accordingly.
- Established a proactive public relations approach that resulted in increased positive exposure for the organization.
- Enhanced brand visibility by developing and implementing comprehensive communication strategies.
- Assisted in rebranding efforts by collaborating closely with graphic designers on visual elements consistent with new brand guidelines.
- Analyzed campaign performance data to inform future strategy adjustments and improvements.
Customer Service Representative
Adeyemi Property Nigeria
09.2016 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed and maintained relationships with customers, resulting in a 20% increase in sales.
- Collaborated with cross-functional teams to resolve customer issues, resulting in a 15% reduction in customer escalations.
- Client Relationship Management: Fostered strong relationships with clients, addressing their needs and concerns promptly, which led to repeat business and referrals.
- Negotiated lease terms and conditions with clients to meet company goals while ensuring client satisfaction.
- Worked closely with sales, maintenance, and legal teams to streamline processes and improve overall service delivery.
- Prepared and managed paperwork for lease agreements, property maintenance, and client interactions, ensuring accuracy and compliance with company policies.
Commerce Teacher
Mandatory National Youth Service Commission (NYSC)
10.2015 - 08.2016
- Established and sustained a positive, interactive learning environment, encouraging active participation and collaboration among students.
- Developed and implemented a differentiated instruction approach that resulted in improved student engagement and learning outcomes
- Employed a range of assessment techniques to monitor student progress, identify areas for improvement, and adapt teaching methods for optimal student learning.
- Significantly improved student performance and critical thinking skills in government-related topics by promoting interactive discussions and practical case studies.
Education
Master of Science - Global Business Management
Krok University
Ukraine07.2020
Bachelor of Science - International Relations
Achievers University
Nigeria08.2015
High School Diploma -
Bejide Memorial College
Nigeria07.2006
Skills
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Customer Retention
- Client Service
- Customer Needs Assessment
- Customer Success Management
- Lead prospecting
- Cold-calling
- Business Development
- CRM proficiency
- Records Management
- Call center experience
- Microsoft Office
Languages
English
Native language
German
Beginner
A1
Timeline
Sortation Associate
Amazon
11.2023 - Current
COMMUNICATION EXECUTIVE
Entefrica
02.2018 - 08.2018
Customer Service Representative
Adeyemi Property Nigeria
09.2016 - 09.2017
Commerce Teacher
Mandatory National Youth Service Commission (NYSC)
10.2015 - 08.2016
Master of Science - Global Business Management
Krok University
Bachelor of Science - International Relations
Achievers University
High School Diploma -
Bejide Memorial College
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