Ornella Uwase
Warsaw,Poland
Summary
Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work History
Customer Service representative
Foundever Poland
Warsaw, Country
08.2023 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
Quality analyst
Marsh McLennan
Warsaw, Poland
08.2023 - 09.2023
- Prepared periodic and special scientific and technical reports and articles.
- Sampled and tested raw materials to verify adherence with agreed standards ahead of use.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Directed quality control efforts based on current testing data and insights.
Customer service specialist
Teleperformance Polska
Warsaw, Poland
06.2022 - 12.2022
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and best solution to their needs.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelors - International Economics
Warsaw School of Economics
Warsaw09.2025
A-Levels - Math, physics, and computer science
Gashora Girls Academy
Kigali 10.2019
Skills
- Customer Service
- Problem-solving
- Team Leadership
- Public speaking
- Conflict Resolution
- Excel proficiency
- Analytical skills
- Customer needs analysis
- Live chat support
- Call centre experience
- Bilingual customer support
- Social media management
Languages
English
Advanced
C1
French
Advanced
C1
Kinyarwanda
Advanced
C1
Timeline
Customer Service representative
Foundever Poland
08.2023 - Current
Quality analyst
Marsh McLennan
08.2023 - 09.2023
Customer service specialist
Teleperformance Polska
06.2022 - 12.2022
Bachelors - International Economics
Warsaw School of Economics
A-Levels - Math, physics, and computer science
Gashora Girls Academy
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