Osamede Joel Oghogho
Warsaw,Poland
Summary
Detail-oriented team player with strong analytical and organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Support Advisor
Concentrix CVG International
Katowice, Silesia
06.2023 - Current
- Reviewing customer accounts and transactions while resolving issues
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards
- Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Consistently achieved service rating targets, managing customer inquiries with personalised care and attention.
- Promptly escalate critical or high-risk cases to the appropriate authority.
- Enhanced customer satisfaction ratings by managing client inquiries through resolution.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services, and social media.
Logistics Assistant
Super Kadry Sp z.o.o
Warsaw
11.2021 - 11.2023
- Communicated clearly with people at different levels in a fast-paced environment.
- Followed safety standards for carrying, moving, and storing freight.
- Executed quality checks on incoming and outgoing shipments.
- Organized warehouse layout for optimal storage and retrieval efficiency.
- Used Excel, and other software tools to create documents and clear communications.
- Prevented compliance losses by maintaining records of shipments in accordance with internal and external auditing requirements.
- Worked with warehouse teams to plan and execute efficient storage strategies.
- Stacked and organized freight at specified areas using boards or pallets.
- Scanned cargo to keep track of freight movements.
- Comply with health and safety requirements, proactively reporting hazards to supervisors.
Sales Manager
Ranbaxy Nigeria Limited(Sun pharma company)
Lagos state
01.2017 - 10.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Grew sales and boosted profits by applying proactive management strategies and enhancing sales training
- Collaborated with an advertising group to create uniformity between advertising messages and retail incentives
- Close lucrative sales deals using strong negotiation and persuasion skills
- Established and cultivated solid business relationships with new or existing customers
- Attended industry shows, conventions, and other meetings with the primary mission of expanding market opportunities
- Communicated product quality and market comparisons by creating presentations.
- Analyzed sales to identify top-performing products.
- Forecasted sales trends to plan team resourcing.
Medical Sales Representative
Ranbaxy Nigeria Limited(Sun pharma company)
Lagos state
03.2011 - 01.2017
- Conducted research to stay up-to-date with industry trends, prices and market competition
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Contacted customers and prospects to generate new business to achieve company growth goals
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Negotiated prices, terms of sales, and service agreements
- Kept detailed records of daily activities through an online customer database
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Education
M.A - Economics and Finance
WSB MERITO university
Warsaw, Poland 10.2021 - 07.2023
Master of Business Administration - Marketing management
Ladoke Akintola university of Technology
Nigeria 04.2012 - 12.2014
B.Sc. - Physiology
Ambrose Alli University
Nigeria 09.2003 - 09.2007
Skills
- Microsoft Office Suite
- Brand awareness and representation
- CRM
- Customer experience
- Salesforce Administrator
- CRM implementation
- Stock management
- Report generation
- Sales forecasting
- Excel proficiency
- Lead management
- Problem-solving
- Communication skills
- Social media marketing
- Knowledge of Microsoft Power BI
- Data Analysis
- Azure Database Administrator
- Time management
Certification
- The fundamentals of digital marketing, Google, 2023
- Salesforce Platform Certifications at Concentrix University
- Embracing the Digital opportunity -Skillsoft
- Essentials of customer service skills (Concentrix University)
- Analysing and Visualising Data with Power BI-Concentrix university
- Business Analyst Analytical techniques (Skillsoft/Concentrix University)
- Azure Data Fundamentals-Concentrix university
- Azure SQL Database, Concentrix University
- Microsoft Azure Administrator, Concentrix University
Languages
English
Advanced (C1)
Polish
Elementary (A2)
Affiliations
- Traveling, Reading and Cycling
Timeline
Customer Support Advisor
Concentrix CVG International
06.2023 - Current
Logistics Assistant
Super Kadry Sp z.o.o
11.2021 - 11.2023
M.A - Economics and Finance
WSB MERITO university
10.2021 - 07.2023
Sales Manager
Ranbaxy Nigeria Limited(Sun pharma company)
01.2017 - 10.2021
Master of Business Administration - Marketing management
Ladoke Akintola university of Technology
04.2012 - 12.2014
Medical Sales Representative
Ranbaxy Nigeria Limited(Sun pharma company)
03.2011 - 01.2017
B.Sc. - Physiology
Ambrose Alli University
09.2003 - 09.2007
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