Oskar Łękawski
Kraków
Summary
I am an IT Analyst with three and a half years of experience at HCLTech, where I developed strong problem-solving abilities and essential soft skills for working effectively across diverse technical challenges. My responsibilities included troubleshooting VPN connectivity issues and assisting users with graphics driver updates, often requiring administrative access on end-user devices. Currently, I am actively expanding my technical expertise through professional courses on LinkedIn Learning and Udemy. I am fluent in English, German, and Swedish.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work History
IT Analyst with German
HCL Technologies
Kraków
01.2023 - Current
- Providing L1 troubleshooting like remote control or password reset
- Working in ServiceNow ticketing system Windows system, Active Directory
- Checking device enrollment status in Microsoft Intune
- Cooperating with L2 teams and Major Incident team in urgent cases
- Following Knowledge Base articles related to occurring issues
- Documenting tickets
- Creating contact interactions
- Picking up calls and chats
- Contacting customers and following 3 strike rule
- Reporting difficult cases to team leads
- Redirecting customer to another support if the issue is out of scope
Cashier
Lewiatan
Kraków
06.2017 - 12.2022
- Working as a cash register in local grocery market
- Cash register service
- Cleaning shelves and area around the cash register
- Checking validity dates of products
- Adding sweets to boxes
- Checking prices
- Caring about the alcohol exposure
Education
Secondary Education -
XVII Liceum Ogólnokształcace im. Młodej Polski w Krakowie
Kraków01-2012
Skills
- Active Directory
- Avaya One X Communicator
- Bomgar
- Citrix Workspace
- ITSM
- Microsoft Intune
- MS Office 365
- Pulse Secure
- ServiceNow
- Windows OS
- First-level troubleshooting
- Password reset
- Software installation
- Unlocking accounts
- Service Desk
- Remote Support
- TeamViewer
Languages
English
Advanced
C1
German
Upper Intermediate
B2
Swedish
Upper Intermediate
B2
Norwegian
Upper Intermediate
B2
Certification
- Business English Intermediate Course at Lincoln Language School of Cracow 2019-10 - 2020-06
- All about ITSM Processes in ServiceNow 2024 - 2024
- Citrix Fundamentals 2024 - 2024
- Swedish B2 Level Course Completion at Mester Scandinavian Languages School
- Introduction to Cloud Security by Sailpoint Identity Security
- IdentityIQ Introduction by Sailpoint Identity University
- Norwegian Course Language Course B2 Part 1 by Udemy
Hobbies
Nordic languages learning, Traveling, Drawing
Courses
- Business English Intermediate Course October 2019-June 2020
- Two-semester Business English intermediate course at Lincoln Language School of Cracow.
- Course was led by two teachers, Polish teacher and native speaker.
- After the course I received a completion certificate of Business English Course.
- All about ITSM Processes in ServiceNow 2024
- Citrix Fundamentals 2024
- Swedish B2 Level Course at Mester Language School in Poznan. Course took place from March until July 2025.
- This course included, grammar, reading, speaking and listening.
- After ending the course, a certificate of completion has been issued.
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
IT Analyst with German
HCL Technologies
01.2023 - Current
Cashier
Lewiatan
06.2017 - 12.2022
Secondary Education -
XVII Liceum Ogólnokształcace im. Młodej Polski w Krakowie