Oskar Zieliński Gierczak

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Mentored junior team members, contributing to their professional development and overall team success.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Active sales, comprehensive customer service and order fulfillment, handling incoming and outgoing calls

(Continuation from B.P.O)

• Comprehensive customer service and order fulfillment, handling incoming and outgoing calls. Advising customers on matching the product offer to individual needs.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Planning and supervising international transports, maintaining good relationships with clients, and acquiring new ones.
• Reduced shipping costs for the company by negotiating better rates with carriers and optimizing shipping routes.
• Improved customer satisfaction by resolving shipment issues promptly and maintaining clear communication throughout the process.

• Project management, supervision of general construction and renovation works, organization of work from the logistical side.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.