Oussama Menaa
Warsaw
Summary
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers.
Well-organized and service-oriented team player focused on keeping customers happy.
Experienced in supply chain optimization, inventory management, and transportation coordination. Excel in critical thinking, problem-solving, and communication, ensuring seamless operations and team synergy.
Overview
7
7
years of professional experience
Work History
Manager
Aida Transport & Logistic
Lodz
01.2019 - 01.2024
- Leading a team responsible for managing deliveries across Europe
- Managing transportation planning for loads ranging from 1 ton to 24 tons, including coordination of large trucks
- Oversaw client and company relationships throughout the EU
- Executed a diverse range of administrative tasks associated with transportation operations
- Monitoring the execution of the forwarding orders and acquiring new transport flows
- Controlling the analog tachographs and rules driver's working time
- Building and maintaining positive contacts with customers and carriers
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Directed recruitment, hiring, and training of new staff members.
- Created monthly reports for senior management summarizing operational performance metrics.
2nd line helpdesk
Diebold Nixdorf Polska
Warsaw
01.2018 - 01.2019
- Investigated and resolved technical and informational issues reported by customers
- Provided comprehensive support for server, switcher, and other machine-related problems to various clients across the EU, including Lidl, C&A and Carrefour
- Ensured prompt and effective resolution of technical challenges, maintaining high levels of customer satisfaction and operational efficiency
Costumer Care
TELEPERFORMANCE
Poland
01.2017 - 01.2018
- Served as a Customer Care Specialist fluent in French within the Adidas Group
- Provided expert guidance to customers via email and phone, proficiently managing their complaints across French-speaking regions including France, Belgium, and Switzerland
- Demonstrated strong communication skills and empathy in resolving customer concerns, contributing to enhanced customer satisfaction and brand loyalty
- Established strong relationships with key stakeholders both internally and externally in order to facilitate effective communication across multiple teams involved in providing excellent levels of customer care.
- Performed quality assurance checks on completed tickets by Customer Care Analysts.
- Provided training support for new hires in the Customer Care Sales department.
Education
Engineer -
Architecture And Urban Planning Institute
Algeria01.2014
Skills
- Marketing
- Networking strategies
- Schedule preparation
- Staff management
- Project management
- Customer service
- Contract management
- Shift scheduling
- Strategic planning
- Resource allocation
- Team leadership
Hobbies and Interests
- Sport
- Music
- Books
Languages
- French
- Arabic
- English
- Polish
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Polish
Advanced (C1)
C1
Arabic
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
SAP MM
Timeline
Manager
Aida Transport & Logistic
01.2019 - 01.2024
2nd line helpdesk
Diebold Nixdorf Polska
01.2018 - 01.2019
Costumer Care
TELEPERFORMANCE
01.2017 - 01.2018
Engineer -
Architecture And Urban Planning Institute
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