Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Honors Awards
Reading, Gym, Joking, Football
Languages
Timeline
Generic

Pacifique Tuyishimire

Katowice

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Customer Service Advisor

Concentrix
08.2023 - Current
  • Sought ways to improve processes and services provided.
  • Organized team-building events aimed at fostering camaraderie among colleagues while also promoting creative problem-solving techniques.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Conducted regular performance evaluations of team members, providing constructive feedback and coaching as needed.

IT Support Specialist

Zipline
01.2022 - 12.2022
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.

Customer Service Agent

MTN
01.2020 - 11.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Updated account information to maintain customer records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

BBA - Sales and marketing

Uniwersytet WSB Merito Chorzów
03.2025

High School Diploma -

G.S Saint Jerome Janja
Rwanda
10.2021

Skills

  • Customer Service
  • Microsoft Azure
  • Databases
  • SQL
  • Python (Programming Language)
  • HTML
  • JavaScript
  • Multitasking
  • Computer Skills
  • Sales closing
  • Database Maintenance
  • Account Updates

Websites

Accomplishments

  • Achieved great knowledge in Data analysis by completing the Data Data for Everyone course with accuracy and efficiency.
  • Achieved great knowledge in Python by completing the Python course (Code Camp) with accuracy and efficiency.
  • Achieved great knowledge in Java script by completing Java script course (Code Camp)with accuracy and efficiency.
  • Achieved great knowledge HTML and CSS by completing Java script course (Code Camp) with accuracy and efficiency

Certification

  • Azure sql - Skillsoft
  • Making Data Driven Decision - Google
  • Data Data Everywhere - Google

Honors Awards

Concentrix Nesting - Concentrix

Reading, Gym, Joking, Football

In my free time, I read books, and most of the time I am into self-development books like Atomic Habits and so on. I go to the gym every morning before work/school . On Sunday, I always go at the pitch to play football with my friends and tell them some jokes 

Languages

Kinyarwanda, English
Native language
French
Elementary
A2

Timeline

Senior Customer Service Advisor

Concentrix
08.2023 - Current

IT Support Specialist

Zipline
01.2022 - 12.2022

Customer Service Agent

MTN
01.2020 - 11.2021

BBA - Sales and marketing

Uniwersytet WSB Merito Chorzów

High School Diploma -

G.S Saint Jerome Janja

Similar Profiles

CREATE PROFILE
Pacifique Tuyishimire