KIRTI BAJAJ

• Collaborate with onshore partners and cross-functional teams to test and validate new system functionalities.
• Execute end-to-end functional testing, identify defects, and coordinate issue resolution.
• Participate in Risk and Control Self-Assessment (RCSA) activities.
• Develop process maps and flowcharts for current and future state processes.
• Create and manage tickets to track issues and remediation actions.
• Ensure compliance with internal testing and RCSA standards.

• Negotiated immediate payments or timely arrangements for outstanding invoices through high-volume customer calls.
• Collected payments aligned with due dates, ensuring consistent cash flow management.
• Discussed account delinquency issues with management to tailor resolution strategies effectively.
• Provided prompt follow-up on agreed payment arrangements, managing disputes and escalations proficiently.
• Reviewed and maintained comprehensive customer information for assigned accounts.
• Earned recognition as a star performer for three consecutive months at Johnson Controls International.
• Awarded best employee of the process in the first month of production.
• Achieved 'Quality Achiever' status for five consecutive months.

• Worked for a process COS HAZARD in home loan department.
• Used to review insurance policies for the loan applications, contacting the insurance companies in order to get correct documents and insurance policies.
• Responsible for accurate and timely follow up on denied loan applications.
• Responsible for identifying trends with payers and procedures that are resulting in inaccurate payments, denials or coding.
• Responsible for accurately appealing denials within appeal limits of each payer to ensure reimbursement as contracts allows.
• Responsible for monitoring changes in payment policies by payers to ensure we have accurate edits in place within the Practice management system.
• Interacted with US clients on a regular basis to get the updated hazard insurance policies according to BOA regulations.
• Achievements: Recognized as a best performer of the month for 5 times.

• Used to work for one of the largest bank based in US - T.D. Bank.
• Used to interact with the clients over the emails and calls to get the payment update for the services and assistance provided by the bank.
• Responsible to send dunning letters to the customers to clear their past dues, used to handle write offs, offsets, refunds credit adjustments.
• Responsible to maintain portfolio which has more than 250+ accounts.
• Used to assist customer with payment plan, cash moves, payment research, disputes etc.
• Received the award for the 'Star Performer' award 2019.