Customer-focused Azure Networking and Big Data Support Engineer with 3 years of experience managing and troubleshooting cloud infrastructure. Skilled in configuring Azure VNets, VPNs, and load balancing for secure networking and performance. Proficient in supporting big data platforms like Azure Data Lake, HDInsight, and DataFactory. Strong in diagnostics using Azure Monitor and Log Analytics, with a focus on minimizing downtime, enhancing performance, and delivering scalable, secure solutions tailored to customer needs.
Hi, I’m
Parfait Ntaganira
Krakow,Poland
Summary
Overview
5
years of professional experience
7
years of post-secondary education
1
Certification
Work history
LTImindtreeKRAKOW, Lesser Poland
Azure networking and big data support engineer
08.2023 - Current
Job overview
- Provided expert support for Azure networking, including configuring Virtual Networks (VNets), managing VPNs, and ensuring secure, high-availability connections with different Azure stacks like VPN gateways, peerings,private link services, ExpressRoute, and Azure Firewall.
- Handling traffic distribution using Load Balancer and Traffic Manager and troubleshooting network performance issues using Network Watcher and packet capture tools like Wireshark.
- Deep understanding of Azure CDN and frontdoor services for rapid delivery.
- Solid professional experience with different database technologies and skills in building ETL/ELT data pipelines using many ETL tools like SSIS, datafactory, and Microsoft Fabric.
- Support and optimize services like Azure Data Lake, Blob Storage, HDInsight, Azure Databricks for distributed processing and analytics and Azure Synapse Analytics for data warehousing
- Highly experienced with Windows Server 2022 and other compute services both on-prem and cloud based like kubernetes and linux servers, to help connect on different ports and tuning the hosted services for better perfomance like SQL server, Oracle db, hosted applications,...
- Secure access to resource with IAM roles and monitor for any problem with azure monitor
- Leverage azure devops and azure resource Manager for continous deployment and integration
- Understanding and replicating customer infrastructures for a reported anomaly and checking with SME and developers to resolve the bugs.
- Keeping up to date with different changes that are happening on azure resources and getting feedback from customers.
- Highly proficient in SQL server database high availability, backup, Restore, Recovery, Linked servers, and Database Maintenance Plans.
CORNERSTONE ONDEMANDKRAKOW, Lesser Poland
ADVANCED TECHNICAL SUPPORT ENGINEER - CORNERSTONE ONDEMAND
06.2022 - 06.2023
Job overview
- L2 support for SAAS application
- Resolving issues using testing and replication
- Analyzing logs for errors and database querying for uncoherences.
- Helping customers implement different designs in our environment.
- API integration designs
- Creating technical documentation for our application.
HCL POLAND SP.Z O.O.Krakow, Lesser Poland
SENIOR TECHNICAL SUPPORT ANALYST - HCL POLAND SP.Z O.O.
08.2020 - 06.2023
Job overview
- L1 advanced troubleshooting for windows and active directory issues.
- Managing AD groups and endpoint users.
- Adhering to client's SLA requests and efficient management of incident and ticket resolutions
- Followed technical documentation for accurate installation, maintenance, and repair work for new softwares for our users. and moniter for patches and updates.
- Managing trainings for new joiners
- Being updated on all new technologies in the company to be able to assist users.
CCPORTER SP Z O.OWARSAW, Mazovia
CUSTOMER SUPPORT AND SALES SPECIALIST
01.2020 - 08.2020
Job overview
- Performing sales operations and following customers in their program with technical support.
- Achieving high sales numbers for french project with over 100 daily contacts with customers.
- Preparing reports regarding daily tasks and statistics.
- Presentations for meetings.
Education
WYSZA SZKOLA GOSPODARKI W BYDGOSZCZBydgoszcz, Kujawsko-Pomorskie
Bachelor of Science from Computer Engineering And Mechatronics
10.2019 - 10.2023
University overview
Honors: Distinction
BYIMANA SCHOOL OF SCIENCESRuhango
High School Diploma from Physics - Chemistry - Mathematics
02.2015 - 11.2017
University overview
Honors
Skills
- High understanding of Azure networking, Azure monitoring, and IAM security privacy
- Advanced knowledge of Azure Datafactory, Synapse Analytics, Azure DataBricks, and Microsoft Fabric
- Hands on experience with many databases and storages like SQL server, postgres, mongodb, blob storage and fileshare
- Experienced in DevOps pipelines for deployments of different resources and automation
- Understanding of scripting and deployment tools like Terraform, Azure CLI
- Basic knowledge of azure cognitive services and machine learning
- Windows server and linux server administration with powershell and terminal
- API integration designs and testing
- Experienced in development languages like Javascript, Python, and Java for data querying and web development
Certification
- Microsoft certified azure fundamentals
- Microsoft certified azure data engineer associate
- Azure datafactory specialist
- Azure core networking specialist
- Azure cognitive services specialist
- SQL server on-prem administration specialist
- Introduction to devops and agile methodologies
- Introduction to cloud computing
Languages
ENGLISH
Proficient (C2)
FRENCH
Proficient (C2)
POLISH
Proficient (C2)
Affiliations
Affiliations
- Sports
- Music
- Learning technology
Timeline
Azure networking and big data support engineer
LTImindtree
08.2023 - Current
ADVANCED TECHNICAL SUPPORT ENGINEER - CORNERSTONE ONDEMAND
CORNERSTONE ONDEMAND
06.2022 - 06.2023
SENIOR TECHNICAL SUPPORT ANALYST - HCL POLAND SP.Z O.O.
HCL POLAND SP.Z O.O.
08.2020 - 06.2023
CUSTOMER SUPPORT AND SALES SPECIALIST
CCPORTER SP Z O.O
01.2020 - 08.2020
WYSZA SZKOLA GOSPODARKI W BYDGOSZCZ
Bachelor of Science from Computer Engineering And Mechatronics
10.2019 - 10.2023
BYIMANA SCHOOL OF SCIENCES
High School Diploma from Physics - Chemistry - Mathematics
02.2015 - 11.2017
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