Parvin Badalov
Warsaw
Summary
Dedicated and detail-oriented Application Support Analyst with over 2 years of experience in monitoring, maintaining, and resolving application issues. Eager to leverage strong analytical and problem-solving skills to ensure optimal application performance and provide exceptional user support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Applications Support Analyst
DXC Technology
05.2022 - Current
- Analyzed and resolved issues related to maintained applications, ensuring minimal disruption to business operations. Provided dedicated support for End of Day batch processing, monitoring performance, and resolving any process failures.
- Proactively communicated with clients to update them on the status and progress of incident and problem resolutions, ensuring transparency and customer satisfaction.
- Collaborated with internal and external teams during maintenance activities to ensure smooth operations and minimize downtime.
- Delivered 2nd and 3rd level support for critical business applications, achieving a resolution rate of over 95% within SLA timeframes.
- Worked closely with development teams to deploy application updates, troubleshoot post-deployment issues, and implement enhancements.
- Maintained and updated comprehensive documentation of systems, processes, and troubleshooting procedures to support knowledge sharing and improve incident response times.
- Acted as a liaison between business users and IT, serving as a subject matter expert for the business logic and functionality of in-scope applications.
- Participated in a 24/7 on-call rotation, providing continuous support for mission-critical systems and ensuring high availability.
- Leveraged SQL queries daily to analyze complex datasets, resolve data-related issues, and support business intelligence and decision-making processes.
Data / Reporting Analyst
Alcon
06.2021 - 02.2022
- Gather, organize, and analyze data to support internal reporting and decision-making processes.
- Interpret complex datasets to provide actionable insights and address key strategic business questions.
- Develop comprehensive materials, including spreadsheets, charts, and presentations, to effectively summarize data and draw meaningful conclusions for senior management and stakeholders.
- Create dynamic and interactive reports using data visualization and business intelligence tools such as Excel, Power Query, Power Pivot, and Tableau to facilitate data-driven decision-making.
- Conduct ad hoc analysis to support diverse business needs and provide timely responses to stakeholder inquiries across the organization.
Customer Service Software Provider / Specialist for ERP System Support with English
Conistics Sp. z o. o
03.2021 - 05.2021
- Diagnosed and resolved user-reported issues related to ERP system operations, ensuring smooth functionality and minimal downtime.
- Monitored and communicated the status of user notifications and resolved issues, providing timely updates and maintaining transparency.
- Collaborated with stakeholders to optimize business processes and improve the efficiency of ERP system workflows.
- Identified and addressed missing data in Oracle RDMS, assisting users in progressing transactions and completing processes effectively.
Junior System admin with PowerShell
Mayeryn
02.2020 - 06.2020
- Developed and automated various services using PowerShell to streamline IT operations and improve system efficiency.
- Created, managed, and deleted Organizational Units (OUs) in Active Directory using PowerShell, ensuring proper organization and security of resources.
- Automated the creation, management, and deletion of Active Directory user accounts with PowerShell scripts, simplifying user administration and reducing manual workload.
Education
Master - Data Science and Business Analytics
University of Warsaw
09.2025
Master of Science - IT Project Management
Warszawska Wyższa Szkoła Informatyki
10.2021
Bachelor of Science - Computer Engineering
Karadeniz Technical University
06.2018
Bachelor - General Economics
Azerbaijan State Economic University
01.2015
Skills
- Data cleaning and analysis, visualization
- Advanced SQL proficiency
- Sql Server , MySQL ,T-SQL, ,Oracle SQL , PL/SQL
- ETL , Informatica Power center, Alteryx , Knime, SSIS,
- SSRS, SSAS, DataWarehouse Power BI, DAX, Power Query, Power Pivot , Excel ,Tableau
- Python (Numpy ,Pandas)
- Hadoop Clouderea
- UML Diagrams, BPMN, Enterprise Architect
- Automic process Automation (UC4)
- Knowledge of: Agile ,Scrum Prince2,Data mining , NoSQL MongoDB ,R, Jira ,Confluence , BigData, C, C#, AWS
- Observation
- Decision making
- Communication
- Multi-tasking
- Teamwork
- Adaptability
- Problem solving
Languages
English Full Professional Proficiency
Azerbaijani Native or Bilingual Proficiency
Turkish Native or Bilingual Proficiency
Workpermit
I have work permit. I don't need Visa sponsorship., I graduated in Poland from full time studies. I have active Temporary residence card.
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- Oracle Database SQL Certified Associate
- MCSA: SQL 2016 Database Development
- Microsoft Certified: Data Analyst Associate
- Alteryx Designer Core Certified
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Scrum Foundation Professional Certificate
PROCESSING DATA
Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji. I hereby agree for processing my personal data, included in my job offer, for the purpose of recruitment (as defined in the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922 with amendments).
Timeline
Applications Support Analyst
DXC Technology
05.2022 - Current
Data / Reporting Analyst
Alcon
06.2021 - 02.2022
Customer Service Software Provider / Specialist for ERP System Support with English
Conistics Sp. z o. o
03.2021 - 05.2021
Junior System admin with PowerShell
Mayeryn
02.2020 - 06.2020
Master - Data Science and Business Analytics
University of Warsaw
Master of Science - IT Project Management
Warszawska Wyższa Szkoła Informatyki
Bachelor of Science - Computer Engineering
Karadeniz Technical University
Bachelor - General Economics
Azerbaijan State Economic University
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