Pascal Ndungutse

• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
• Helped improve customer satisfaction by translating customer paperwork and company documentation.
• Responded to customer calls and emails to answer questions about products and services.
• Communicated with management when customer issues escalated and worked to find resolutions.

• Coordinate the expediting of rush shipments, and monitor their progress to delivery.

• Proactively manage customer finished goods levels and aged inventory to Manage customer complaints.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.

• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Processed debit and credit card and electronic check payments.
• Responded to customer calls and emails to answer questions about products and services.

• Provide customers with quality assistance through phone calls, emails, chats.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Develop and implement a sales strategy for identifying, qualifying, pursuing and closing possible leads outside of our current sales process.

• Build new outreach methods and establish relationships with prospects and vendors, while continuously nurturing current relationships.

• Conduct continuous research on our product positioning including pricing, understanding how and when pricing should change and when our products and services can be tailored to a country’s needs.