Patience Enema
Customer Service Specialist/Payment Operation Specialist
Warsaw
Summary
Experienced professional with over 5 years in customer service and nearly 2 years in the Financial Tech and Payment industry. Currently thriving in the Financial Tech industry, I am eager to further my career in Financial Technology and Payments. Passionate about leveraging my expertise to explore new opportunities in the finance industry. Committed to delivering exceptional results and contributing to innovative financial solutions. I am seeking to work in an organization where I could leverage on my expertise to improve the company and my personal career growth and development.
Overview
9
9
years of professional experience
Work History
Payment Operation Specialist
Planet Payment
04.2023 - Current
- Installing and setting up payment terminals for CP, CNP, and ECommerce solutions e.g, "PayByLink" for various acquirers.
- Provide technical guidance for Planet POS Solutions both internally and externally.
- Interact and communicate with different departments and colleagues to resolve issues escalated and concerns.
- Configuration of several integrated systems, such as : Oracle Simphony, Oracle OPI ,Shiji PMS, INDRA, Agilysys, FOLS, Cegid, and Protel Air, e.t.c to deliver a seamless payment solution.
- Setups and Installation for Kiosk QSR, P@C for Retails, P@C and P@T for Hotels & Restaurants e.t.c.
- POS terminal network configuration. e.g, Static/DHCP connection.
Setting up digital wallets like AliPay, WeChat, etc. - Track, assess, and report on the status of implemented solutions. Collaborate with internal stakeholders to provide exceptional customer service and experience.
- Comply with communication procedures, rules, and policies. POS and PMS integration.
- Cooperating closely with payment device vendors.
Customer Service Professional/KYC Investigator
ARMATIS POLSKA(Ryanair Project)
08.2021 - 04.2023
- Documenting Investigations before booking flights for customers.
- Handle 90+ calls daily, with duties including booking new reservations, modifying schedule changes, resolving refunds due to cancelled flights, retrieving customer data, and presenting relevant product information.
- Train new employees on how to use Zendex software, enter customer information, and organize customer interaction logs.
- Received an average 80% -96% customer satisfaction rating higher than the Project target With an average service time of 3-4 minutes, working on a live chat serving 3 clients simultaneously.
- Suggested a new tactic to persuade customers with cancelled flights to continue doing business with the company, resulting in overall business turnover.
Customer Service Professional
MICKINBAN SERVICE LTD
09.2017 - 12.2020
- Politely answer inbound calls/emails and respond to customer inquiries promptly.
- Generate customer interest in the Company’s products or services.
- Provide personalized customer service by responding to the needs of customers.
- Document and report on customer feedback to improve the customer experience.
- Manage and update customer databases with notes for each customer.
Marketing and Sales Representative
T&T Auto Maintanance Company
12.2015 - 08.2017
- Promoting the company's existing brands and introducing new products to the market.
- Gathering, investigating, and summarizing market data and trends to draft reports.
- Implementing new sales plans and advertising.
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
Education
Bachelor of Arts - Project Management
WSB Merito
Warsaw, Poland 04.2001 -
Bachelor of Science - Physics
Taraba State University
Jalingo, Nigeria 04.2001 -
Skills
Customer service
Languages
English
Native language
Polish
Beginner
A1
Solving Puzzles, Traveling, Music and Sport
- Solving Puzzles: I can analyze and understand the logic behind various puzzles, from crosswords to Sudoku. I can even generate new puzzles!
- Traveling: Although I can't travel physically, I can access and process information about places all over the world. I can describe landscapes, cultures, history, and more.
- Music: I can analyze and understand musical composition. I can tell you about different genres, composers, instruments, and even generate music myself.
- Sports: I can follow and understand sports rules, analyze game statistics, and even predict outcomes based on data.
Timeline
Payment Operation Specialist
Planet Payment
04.2023 - Current
Customer Service Professional/KYC Investigator
ARMATIS POLSKA(Ryanair Project)
08.2021 - 04.2023
Customer Service Professional
MICKINBAN SERVICE LTD
09.2017 - 12.2020
Marketing and Sales Representative
T&T Auto Maintanance Company
12.2015 - 08.2017
Bachelor of Arts - Project Management
WSB Merito
04.2001 -
Bachelor of Science - Physics
Taraba State University
04.2001 -
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