Patricia Keisler
Port Louis
Summary
Dynamic professional with extensive experience in customer service and administration at Ground2Air and IBL Aviation. Demonstrated ability to enhance operational efficiency and resolve customer issues through exceptional communication skills. Expertise in document control and financial management, ensuring accuracy and compliance while promoting a positive client experience.
Overview
28
28
years of professional experience
Work History
Customer Service Agent
Ground2Air, IBL Aviation
10.2013 - 02.2025
- In my role, I oversee check-in procedures, baggage handling, and boarding passes.
- Resolved customer complaints with professionalism, enhancing airline efficiency through general administrative duties, and ensuring timely passenger boarding and adherence to security protocols.
- Meticulous in office administration and document control, I facilitated effective communication with management and client representatives.
- My role included organizing meetings, producing reports, and maintaining organized filing systems.
Administrative Assistant and Document Controller
ADPI/ATOL-SSR International Airport
01.2010 - 01.2013
Restaurant Manager
Le Jardin, Beau-Vallon
01.2009 - 01.2010
- Orchestrating daily operations, addressing customer complaints, and enhancing the restaurant's image were key aspects of my role.
- I managed staff, controlled operational costs, and ensured a superior dining experience.
Accountant
La Clefs des Champs, Floréal
01.2008 - 01.2009
- Recorded financial transactions to ensure accurate financial statements.
- Managed accounts payable to facilitate timely payment processing.
- Provided tax advice to enhance financial health of business.
Restaurant Manager
Le Jardin Créole, Pointe D'Esny
01.1997 - 01.2008
- Ensured operational efficiency of restaurant through diverse roles over more than ten years.
- Reconciled daily sales with bank transactions to uphold financial integrity.
- Managed payroll systems to guarantee accurate and timely payments.
Education
High School Diploma - Cambridge School Certificate
Loreto College
Mahebourg, Mauritius01.1995
Skills
- Computer literacy
- Administrative proficiency
- Customer service excellence
Accomplishments
Best Upgrade Sales Performances, South African Airways, 3 consecutive years.
Languages
- English
- French
- Mauritian Creole
Personal Information
- Date of Birth: 09/20/76
- Gender: Female
- Nationality: Mauritian
Timeline
Customer Service Agent
Ground2Air, IBL Aviation
10.2013 - 02.2025
Administrative Assistant and Document Controller
ADPI/ATOL-SSR International Airport
01.2010 - 01.2013
Restaurant Manager
Le Jardin, Beau-Vallon
01.2009 - 01.2010
Accountant
La Clefs des Champs, Floréal
01.2008 - 01.2009
Restaurant Manager
Le Jardin Créole, Pointe D'Esny
01.1997 - 01.2008
High School Diploma - Cambridge School Certificate
Loreto College