PATRICK MICHEL CORSI RODRIGUEZ

• Conduct online classes for a diverse range of students with varying levels and cultural backgrounds
• Formulate individualized goals for students, focusing on improving conversation skills, exam preparation, and pronunciation development
• Create student logs to actively track progress and provide tailored feedback
• Teach students across all levels, from A1 to C1, ensuring a comprehensive learning experience
• Utilize a variety of learning materials and methods to accommodate different learning preferences on a daily basis

• Responded promptly to inquiries regarding account details, investment products, market conditions, and trading procedures, utilizing Salesforce to track and manage interactions
• Guided users in executing trades by explaining order types, market mechanics, and effective use of trading platforms
• Resolved concerns and professionally addressed issues related to account activity, transactions, and service matters
• Provided educational resources and personalized guidance to enhance understanding of investment strategies, risk management techniques, and market trends
• Fostered strong relationships through proactive communication, tailored service, and attentiveness to individual needs
• Assisted users in accessing their online accounts by troubleshooting login issues, guiding password resets, and navigating OANDA's online platforms

• Client Segment:

-Assisted small to medium-sized businesses with Google Ads conversion tracking, ensuring setup and optimization for improved ad performance.

-Supported E-commerce businesses in deploying Google Tag Manager (GTM) tracking codes across websites to capture user behavior data.

-Guided clients through the implementation of tracking codes in Universal Analytics and GA4 for better data accuracy and insights.

-Worked with clients on remarketing tag setups to ensure the proper flow of data for dynamic remarketing campaigns.

• Technology Support: Google Ads Conversion Tracking:

-Implemented JavaScript code for tracking ad performance and conversion events, optimizing campaigns for client goals.

-Google Tag Manager (GTM): Deployed E-commerce tracking using GTM, enabling tracking of events such as product views, add-to-carts, and purchases.

-Cross-Domain Tracking: Configured GTM for cross-domain tracking to ensure continuity across multiple websites, maintaining session and user data.

-GA4 Event Tracking: Leveraged GA4 event tracking to collect data on user interactions and behavior, helping clients gain actionable insights into their marketing efforts.

-Support for Dynamic Remarketing Tags: Assisted clients with setting up dynamic remarketing tags to ensure data was being accurately captured for personalized ad experiences.

• Premium Client Segment:

-Led enterprise-level clients, providing advanced solutions for Google Ads conversion tracking and performance optimization.

-Supported large-scale E-commerce operations, managing complex integrations to ensure accurate conversion tracking and customer journey analytics.

-Provided strategic consulting for clients in industries such as retail, automotive, and finance, ensuring comprehensive tracking configurations for business objectives.

-Delivered complex tracking solutions across multi-channel and multi-website environments for large organizations to ensure holistic reporting.

• Advanced Technology Support: Advanced Tag Management Systems:

-Implemented tag management systems like Adobe DTM (Dynamic Tag Manager) to enable seamless integration and management of tags for enterprise-level clients.

-Tealium Server-Side GTM: Leveraged Tealium Server-Side GTM for clients needing enhanced privacy compliance, improved data accuracy, and faster page load times through server-side tag execution.

-Google Optimize: Set up Google Optimize for A/B testing and personalization, ensuring a seamless experience for different website variations and segments.

-Cross-Domain Tracking at Scale: Managed complex cross-domain setups for large clients, ensuring accurate tracking across multiple domains and optimizing session continuity.

-Enterprise-Level Analytics: Provided insights using both Universal Analytics and GA4, helping enterprise clients analyze and optimize their digital marketing efforts across diverse channels and platforms.

Additional Responsibilities Across Both Roles:

• Advertisement Reporting & Insights: Analyzed advertisement performance using Campaign Manager, driving strategic insights and recommendations for clients to improve campaign effectiveness.
• Customer Support: Delivered customer support for clients with tracking code implementation, ensuring that all interactions were detailed, clear, and customer-centric.
• Data Analysis: Conducted comprehensive data analysis using Universal Analytics and GA4, showcasing deep expertise in both platforms for accurate data interpretation.
• DataLayer Reporting: Generated DataLayer requirement reports for clients, enabling the proper setup of dynamic remarketing tags and Universal Analytics objectives.
• Case Management Tools: Utilized Connect Tools to organize and manage client cases, ensuring timely and efficient project delivery and resolution.