Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Patrycja Oleksik Smietana

Patrycja Oleksik Smietana

Krakow

Summary

  • Strategic HR and Workforce Planning Leader with 15+ years of experience across Oil & Energy and Banking sectors. Proven expertise in workforce management, HR analytics, and recruitment operations. Adept at leveraging HRIS and workforce systems to drive data-informed decisions, improve hiring efficiency, and enhance talent strategies. Recognized for delivering business value through people-centric solutions in diverse, global environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head of Recruitment

Shell
10.2021 - Current
  • Lead a team of recruitment professionals to attract top talent for Shell Business Operations in Krakow.
  • Manage volume recruitment projects and niche competencies across various departments.
  • Promote Shell's Employer Brand to enhance talent retention and attraction.
  • Engage in recruitment, compensation negotiations, onboarding, retention, talent management, and employee engagement.
  • Leveraged HRIS and workforce management systems to analyze recruitment pipelines and forecast hiring needs, reducing average time-to-fill from 50+ days to 30 days.
  • Led a global project within Integrated Resourcing to reduce time-to-fill from 59 days in 2023 to 37 days in June 2025, surpassing the 40-day target.
  • Supported business and functional reorganizations, managing resourcing for projects impacting over 200 roles (large) and under 100 roles (medium).
  • Partnered with HR analytics teams to develop dashboards tracking recruitment KPIs, improving visibility and decision-making.

HR Project Manager, Contracting & Procurement

Shell
12.2017 - 09.2021
  • Managed resourcing for new roles in Contracting & Procurement.
  • Onboarded successful candidates and implemented development solutions for 300+ FTEs.
  • Created and delivered learning and development agendas.
  • Supported Contracting & Procurement General Managers and represented them in internal and external forums.
  • Acted as Contracting & Procurement Leadership Council member in Krakow.

Process Expert / PMO Credit Department

Shell
06.2016 - 11.2017
  • Led strategic initiatives requiring collaboration and innovative thinking.
  • Provided monthly compliance updates to the leadership team.
  • Ensured performance delivery and maintained strong performance levels.
  • Acted as Credit Compliance Lead, providing updates on the Compliance Dashboard with all Credit KPIs.
  • Led EU credit migration project from onshore to Shell Business Operations as per Shell migration framework and guidelines
  • Streamlined operational processes to enhance efficiency and minimize downtime.
  • Led cross-functional teams in implementing process improvements and best practices.
  • Developed and conducted training programs for staff on new systems and procedures.
  • Analyzed workflow data to identify bottlenecks and recommend solutions.

Aviation Credit Manager - EU Region

Shell
01.2013 - 05.2016
  • Managed aviation credit team across 11 European countries.
  • Oversaw cash application, debt collection, and credit assessment processes.
  • Managed aviation customers from EU region.
  • Developed and implemented credit policies to mitigate financial risk.
  • Analyzed customer creditworthiness using advanced risk assessment tools.
  • Managed credit portfolio, ensuring compliance with corporate guidelines and regulations.
  • Collaborated with sales teams to optimize credit terms for clients.

Team Manager - Cash Application

Shell
06.2011 - 12.2012
  • Migrated cash application processes from South Africa to Shell Business Operations in Krakow.
  • Built and standardized cash processes, utilizing Green Belt methodologies.
  • Led team building and process standardization efforts.

Investigation and Customers' Claims Department Manager

Bank BPH
04.2006 - 01.2011
  • Managed bank claims concerning Visa & MC cards and payments.
  • Led centralization projects for inquiries from external institutions.
  • Cooperated in strategic bank projects, including the establishment of a new Call Center unit.
  • Spearheaded claims processing improvements, enhancing workflow efficiency and accuracy.
  • Developed training programs for staff, fostering a culture of continuous learning and performance enhancement.
  • Led cross-functional teams to resolve complex claims issues, ensuring timely customer satisfaction.
  • Established key performance indicators, monitoring team performance to drive operational excellence.

Education

MBA - Human Resources Management

Apsley Business School
Poland
06-2022

M.D. - International Business Management

Krakow University of Economics
Poland

Skills

  • Leadership, Human Resources, Stakeholder Management, Strategic Planning, Talent Management, Talent Acquisition, Managing Virtual Teams, Project Management, Delivering Change, PMO, HRIS (Workday & PBI), Workforce Planning & Analytics, Recruitment Metrics & Dashboards

Certification

  • Prosci® Certified Change Practitioner, Silfra-Prosci, September 2022
  • Prince Project Management - 2016
  • Green Belt - Shell accreditation 2012

Languages

English
Advanced (C1)

Timeline

Head of Recruitment

Shell
10.2021 - Current

HR Project Manager, Contracting & Procurement

Shell
12.2017 - 09.2021

Process Expert / PMO Credit Department

Shell
06.2016 - 11.2017

Aviation Credit Manager - EU Region

Shell
01.2013 - 05.2016

Team Manager - Cash Application

Shell
06.2011 - 12.2012

Investigation and Customers' Claims Department Manager

Bank BPH
04.2006 - 01.2011

MBA - Human Resources Management

Apsley Business School

M.D. - International Business Management

Krakow University of Economics

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Patrycja Oleksik Smietana