Patrycja Pfajfer
Gdynia,22
Summary
Experienced casino gaming professional with over a decade of hands‑on dealing experience and a proven track record of advancement into supervisory leadership. Began working as a dealer in 2014, later relocating to the United States and continuing a successful career with Carnival Cruise Line starting in 2017. Promoted to Casino Supervisor in 2022 after demonstrating strong technical mastery across all major table games—including dice, roulette, poker, and blackjack—and consistently supporting operational excellence. Skilled in training new employees, teaching game procedures, and maintaining high standards of integrity, guest service, and team performance. Originally drawn to the industry for the opportunity to travel, the role has evolved into a long‑term professional path and a defining part of my lifestyle.
Overview
12
12
years of professional experience
Work History
Casino Supervisor
Carnival Cruise Lines
Miami
08.2022 - Current
- Trained and mentored staff on customer service excellence and operational procedures.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Uphold a high standard of guest courtesy through direct interaction, supporting stronger engagement and business potential.
- Assign dealers to tables based on operational needs and individual strengths, using scheduling tools to ensure optimal staffing.
- Completed revenue counts as directed by casino management, including soft, stacker, and coin counts.
- Conduct detailed audits of cashier banks to verify accurate recording and compliance with established imprest requirements.
- Supervise table transactions and maintain accurate oversight of win/loss reporting.
- Observe table areas for any play that could significantly influence casino revenue and ensure that game integrity is upheld by both guests and staff.
Casino Dealer
Carnival Cruise Lines
Miami
11.2017 - 08.2022
- Dealt various table games including blackjack, fun 21, poker ( 3 card poker, Ultimate Texas Holdem, Let It Ride) roulette and Dice.
- Ensured compliance with gaming regulations and company policies for fair play and customer satisfaction.
- Worked effectively with casino management and supervisors, while also performing confidently and independently with minimal oversight.
- Provided consistently friendly, professional, and service‑oriented interaction while dealing games.
- Supported Ship’s Command with assigned safety duties, including drills, port manning, and gangway operations.
Casino Table Games Dealer
ZPR S.A Hit Casino
Poznan, Poland
04.2014 - 05.2017
- Dealt cards for various table games, ensuring adherence to game rules and regulations.
- Monitored player activity and maintained game integrity through vigilant oversight.
- Provided exceptional customer service, enhancing guest experience at gaming tables.
- Assisted in training new dealers on game procedures and operational protocols.
- Managed cash transactions accurately, ensuring compliance with casino policies.
Skills
- Strong leadership
- Casino operations
- Teamwork
- Customer service
- Time management
- Decision-making
- Professionalism
- Excellent communication
Timeline
Casino Supervisor
Carnival Cruise Lines
08.2022 - Current
Casino Dealer
Carnival Cruise Lines
11.2017 - 08.2022
Casino Table Games Dealer
ZPR S.A Hit Casino
04.2014 - 05.2017