Summary
Overview
Work History
Education
Skills
References
Other Qualifications
Timeline
Generic
Patrycja Rudnicka-Moussa

Patrycja Rudnicka-Moussa

Key Account Manager
Warszawa

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience
3
3
Languages

Work History

KEY ACCOUNT MANAGER POLAND

SORVELLA PERFUME
10.2023 - Current
  • Managed and developed relationships with strategic clients, ensuring high levels of satisfaction and long-term cooperation.
  • Conducted negotiations with decision-makers and secured agreements aligned with business goals.
  • Opened and developed accounts with major clients, including Natura, Hebe, DM, Super-Pharm, ROSSMANN, LOT, Lagardere (Aelia) and others.
  • Designed and implemented tailored account strategies to support client growth and strengthen partnerships.
  • Coordinated cross-functional collaboration with marketing, supply chain, and product teams to deliver client-specific solutions.
  • Identified opportunities for upselling, cross-selling, and expanding the product portfolio.
  • Prepared and delivered business reviews and presentations to senior stakeholders.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Expanded key account base by identifying and cultivating new business opportunities.

General Reservation Manager & Guest Relations Manager

Grey Fox, Riyadh, Saudi Arabia
08.2022 - 11.2022
  • Pre - opening Reservation and Guest Relations for CLAP, IRIS café and BRUTE, Riyadh
  • Pre - opening for CLAP POP UP, Majdoul Tower, Riyadh season 2022
  • Responsible for effectively and efficiently managing the Reservations office, ensuring all enquiries are professionally dealt with
  • Keeping up to date the Reservations training manual and procedure guidelines
  • Working in close collaboration with the Marketing department to formulate strategic sales and promotional initiatives.
  • Strong market understanding, menu comparison and guest behaviour
  • Set targets and provide direction for the Supervisor and Reservations Agents
  • Recruit, select, on-board and train Team Members
  • Manage the Reservations office to achieve budgeted targets
  • Drive sales and revenue, optimize reservations and booking availabilities
  • 3 weeks extensive training in CLAP Dubai and Reservation office including booking platform Seven Rooms and servMe

Administration Manager

Caprice Holdings LTD/ Troia UK Restaurants Limited The Ivy Collection
05.2021 - 03.2022
  • Supervising the day-to-day operations of the restaurant
  • Supporting Managers and other members of staff regarding company procedures and policies
  • Conducting office management tasks
  • Helping with operational procedures across the company
  • Supporting and checking cash out, ensuring all end of the day reports are consistent and to company standards
  • Completing daily banking procedures
  • Supporting equipment orders including stationery, uniforms, crockery
  • Overseeing recruitment, uploading onboarding documents (Harri system)
  • Uploading staff files, checking right to work documents, closing rotas (FOURTH Hospitality system)
  • Supporting General Manager with Payroll tasks
  • Working closely with maintenance, facilities (Pronett system)
  • Overseeing security, fire prevention and other safety systems (Food Alert system)
  • Complying with and ensuring the team understands and follows all Company procedures, particularly food hygiene, health & safety
  • Open Table reservation platform

Deputy Manager

Russell & Bromley
06.2016 - 12.2020
  • I have been part of the Management Team at the Russell & Bromley flagship store for 4 years with a turnover between £4m to £6m per annum.
  • Advising and supporting Store Manager and Sales Team
  • Building excellent customer relations and assisting with individual sales when needed
  • Handling customer complains
  • Identifying, measuring and recommending improvement strategies for KPI’s targets
  • Maintaining H&S files and due diligence diary to comply with all legal requirements and conducting H&S internal Audit
  • Developing plans and evaluating staff performance
  • Managing payroll, weekly staff schedule and annual holidays
  • Preparing monthly reports for Area Manager
  • Managing and replenishing the stock
  • Performing stocktake
  • Recruiting & Training new employees

Store Manager

CATCH Menswear
10.2015 - 05.2016
  • Responsible for business performance of the store
  • Overall care of staff and their wellbeing
  • Advising and supporting Sales Team
  • Building excellent customer relations and assisting with individual sales
  • Product management, including ordering, price changes, handling damaged products and returns
  • Conducting weekly and monthly staff meeting, staff training and responsible for risk assessment and H&S of the store
  • Meeting the store’s monthly targets and handling budget
  • Ensuring interior and exterior windows are maintained and displayed effectively
  • Managing online orders and company’s social media presence

Supervisor

Russell & Bromley
08.2013 - 09.2015
  • Responsible for the store supervision
  • Advising and supporting Store Manager and Sales Team
  • Daily opening and closing duties including banking and cash out
  • Maximizing sales by effective floor control
  • Having a through stock knowledge and company’s best sellers
  • Ensuring interior and exterior windows are maintained and displayed effectively
  • Building good customer service, assisting with individual sales, handling complains
  • Monitoring individual sales performance and targets, giving advice and encouragement
  • Providing training, conducting weekly staff meetings
  • Planning and arranging weekly staff schedule, daily lunch breaks and job cover
  • Performing stocktake
  • Conducting/assisting with interviews, disciplinary, probation reviews, performance appraisals, back to work interviews

Supervisor

ALDO Group
02.2010 - 07.2013
  • Responsible for the store supervision
  • Advise and support Store Manager and Sales Team
  • Daily opening and closing duties include banking and cash out
  • Maximize sales by effective floor control
  • Having a through stock knowledge and company’s best sellers
  • Assisting with operational issues
  • Approaching and assisting shoppers
  • Ensuring interior and exterior windows are maintained and displayed effectively
  • Building excellent customer service, handling complaints and refunds
  • Monitoring individual sales performance and targets, giving advice and encouragement
  • Providing training, conducting weekly staff meetings
  • Meeting store targets

Education

International Business

Vistula University
01.2007

Skills

  • Key Account Management & Client Relationships
  • Business Development & Portfolio Growth
  • Strategic Sales & Negotiation
  • Cross-Functional Collaboration
  • Customer-Centric Solutions
  • Market Analysis & Performance Monitoring

References

References are available upon request

Other Qualifications

  • Equal Opportunities & Diversity Course by ZENTANO
  • HBDI Course by ZENTANO

Timeline

KEY ACCOUNT MANAGER POLAND

SORVELLA PERFUME
10.2023 - Current

General Reservation Manager & Guest Relations Manager

Grey Fox, Riyadh, Saudi Arabia
08.2022 - 11.2022

Administration Manager

Caprice Holdings LTD/ Troia UK Restaurants Limited The Ivy Collection
05.2021 - 03.2022

Deputy Manager

Russell & Bromley
06.2016 - 12.2020

Store Manager

CATCH Menswear
10.2015 - 05.2016

Supervisor

Russell & Bromley
08.2013 - 09.2015

Supervisor

ALDO Group
02.2010 - 07.2013

International Business

Vistula University

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Patrycja Rudnicka-MoussaKey Account Manager