Travelling, listening to live music, walking in the forest
Patrycja Szych
HR Professional
Warsaw
Summary
Dynamic HR professional with a proven track record of enhancing operational efficiency and effectively addressing complex challenges. Expertise in cultivating lasting relationships with key stakeholders, clients, and team members to drive organizational success. Committed to leveraging extensive training and hands-on experience to embrace new professional opportunities and contribute to strategic objectives. Passionate about fostering a collaborative work environment that aligns with company goals and promotes growth.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
7
7
years of post-secondary education
Work History
HR and Accounting Assistant
Zakład Usług Rachunkowych BUCHALTER
05.2025 - 05.2025
- Supported HR and accounting processes including documentation, payroll entries, and accounts receivable during peak period staffing.
HR Representative, People Solutions Center
Concentrix
01.2025 - 04.2025
- Managed employee lifecycle queries and documentation with a focus on accurate HR administration in Workday.
- Assisted in onboarding, contract preparation, and coordination with HR Business Partners.
People Services Specialist with Italian
Haleon
05.2024 - 11.2024
- Handled employee accommodation inquiries and HR transactions via ServiceNow.
- Collaborated with internal and external stakeholders in Italy to manage case escalations and support employee needs.
Quality Analyst, My HR Live Support
Amazon
12.2022 - 02.2024
- Audited HR case quality and coached HR staff on best practices in handling sensitive accommodation and leave cases.
- Prepared data-driven reports on support trends, including accommodation and return-to-work consultations.
Quality & Training Specialist, My HR Live Support
Amazon
03.2022 - 12.2022
- Designed and delivered training to new HR hires on handling leave of absence, accommodation, and return-to-work scenarios.
- Monitored compliance with internal SLA and quality standards across HR case handling processes.
Employee Resource Center Associate with Italian
Amazon
10.2020 - 03.2022
- Provided frontline support on leave and accommodation queries for employees in Italy and Poland.
- Maintained case documentation in PeopleSoft and Salesforce; partnered with Payroll, Benefits, and Legal teams to support resolutions.
- Acted as mentor and knowledge resource for new hires, contributing to team capability on complex HR case matters.
Education
Post-Graduate Studies - Teaching English As A Second Language
University of Warsaw
10.2016 - 06.2018
Master of Arts - Italian Studies
University of Warsaw
10.2007 - 10.2012
Skills
HR Case Management
Leave of Absence Processes
ServiceNow
Workday
PeopleSoft
Customer service
Audit
Training and Coaching
Affiliations
HR Polish Association
Certification
Google Project Management Certificate
Interests
Timeline
HR and Accounting Assistant
Zakład Usług Rachunkowych BUCHALTER
05.2025 - 05.2025
HR Representative, People Solutions Center
Concentrix
01.2025 - 04.2025
People Services Specialist with Italian
Haleon
05.2024 - 11.2024
Google Project Management Certificate
01-2023
Quality Analyst, My HR Live Support
Amazon
12.2022 - 02.2024
Quality & Training Specialist, My HR Live Support
Amazon
03.2022 - 12.2022
Employee Resource Center Associate with Italian
Amazon
10.2020 - 03.2022
Post-Graduate Studies - Teaching English As A Second Language
University of Warsaw
10.2016 - 06.2018
Master of Arts - Italian Studies
University of Warsaw
10.2007 - 10.2012