Patryk Sowidzki

• System and Network Administration: Managing users throughout Europe, with work conducted in English. Monitoring and ensuring software updates on servers. Active management of Active Directory, later transitioned to Adaxes. Administration of Microsoft Admin Centre (SharePoint, Outlook, Exchange, Teams). Administration of Slack.
• Ticket Handling and Equipment Monitoring: Active management of the Fresh Service ticketing system, ensuring a prompt and efficient response to user requests. Monitoring and maintenance of equipment issued to users, such as laptops and phones, utilizing systems like Jamf, Kace, Airwatch, SnipeIT, Splashtop, and AppleBussines.
• Permissions and Licensing Management: Granting user permissions and assigning licenses to ensure compliance with licensing policies. Active participation in the procurement process, identifying the best prices for hardware and software.
• Equipment Inventory Management: Monitoring the inventory status of equipment, ensuring its adequacy and efficiency. Coordinating contacts with suppliers and negotiating the best purchasing conditions.
• Office Relocation Project: Participation in the office relocation project to a new location, involving the transfer of IT equipment, disassembly, and installation of workstations, as well as the design of conference rooms from a hardware perspective. Collaboration with external contractors, managing schedules, and ensuring process fluidity.
• Onboarding, Offboarding and Training : Organizing introductory meetings for new employees, with a focus on technical aspects. Conducting technical translations for foreign guests during townhall meetings. Preparation of equipment for new users, including Dell, Apple, and Samsung devices.

• Service of phone calls and incidents related to the operation of IT systems in Jira system
• Proficient handling of internal and external IT systems, including Jira, Splunk, SailPoint, Nagios, Confluence, DUO Security Mobile
• Resolution of Jira incidents on selected applications used within the company
• Functional support for selected business processes
• Monitoring and response to events impacting IT systems
• Gathering information necessary to resolve incidents by second-line support staff
• Participation in projects led by other IT departments.

• Handling of phone, email and personal inquiries regarding the operation of IT systems,
• Preparation of computer and telephone equipment for work,
• Administration of IT systems such as SAP, RT and internal corporate systems within the scope of assigned privileges,
• Minor equipment repairs,
• Participation in projects led by other IT departments.

• Testing of fire system components
• Replacement of fire system components

Diagnosing damaged laptops and computers

Replacing damaged components in laptops and computers

Repairing system faults at the customer's home.