Patryk demczak

- Manage and optimize the full account lifecycle for a portfolio of SME and corporate clients, ensuring high customer retention, satisfaction, and low churn.
- Proactively identify renewal risks, conduct client health checks, and execute targeted retention strategies via phone and email.
- Utilize enterprise CRM systems to accurately track client data, manage contracts, forecast account growth, and maintain strict data integrity.
- Serve as the main point of contact for client escalations, collaborating cross-functionally to resolve complex issues with a calm and consultative approach.
- Translate complex product and service features into clear business value, guiding decision-makers through portfolio updates and expansions.

- Handled high-risk customer accounts, negotiating contract terms and renewals to maximize account retention under tight deadlines.
- Analyzed account histories and usage patterns to identify reasons for churn and present tailored retention solutions.

- Provided dedicated support to individual and business accounts, resolving operational inquiries and maintaining high SLA standards.
- Managed complaint processes, pricing validations, and prepared commercial data to support sales and retention projects.