Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patryk Kuszynski

Basingstoke

Summary

Experienced customer service professional with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for flexibility and reliability, adapting to changing needs while maintaining high standards. Proven ability to enhance customer satisfaction and drive positive outcomes.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Advisor

Unum
05.2023 - 07.2025
  • Delivered exceptional customer service to every member by using extensive knowledge of dental products and services and creating welcoming, positive experiences.
  • Engaged professionally with claimants, brokers, and medical providers on a daily basis.
  • Resolved any potential service issues using company processes and policies and provided updates to claimants.
  • Collaborated with cross-functional teams to help optimize customer support strategies.
  • Analyzed documents which were provided by claimants to ensure that they are adequate to claim back for treatment.
  • Identified and resolved discrepancies and errors in certain processes and fed these back to the Risk Coordination Team.

Window Frame Assembler

Securi-frame
03.2022 - 09.2022
  • Assembled window frames from materials such as fireblock and plastic using hand tools (e.g., screwdrivers, hammers).
  • Operated machinery, including a mitre saw, to cut materials to precise dimensions.
  • Assisted with loading vans in the mornings and afternoons to prepare frames for delivery.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety standards.

Customer Service Assistant

The Co-operative Food
12.2018 - 09.2021
  • Delivered excellent customer service in a close-knit community, engaging with a wide range of customers and providing accurate information and support.
  • Regularly supported management by creating and coordinating shift plans, delegating responsibilities, and ensuring smooth store operations.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Vehicle Damage Estimator

OC Motors Repairs
05.2018 - 11.2018
  • Processed and verified invoices in the car parts department, ensuring delivered stock accurately matched orders.
  • Utilized Audatex software to produce repair estimates and process vehicle damage assessments.
  • Conducted vehicle inspections upon arrival, assessing accident severity and recording photographic evidence of any pre-existing or non-accidental damage.
  • Liaised directly with dealerships via phone and email to order required repair parts.
  • Maintained clear communication with customers by providing regular updates on damage assessments, repair progress, and vehicle status.

Education

GCSE Grades -

Aldworth School

Kiwi Education

Skills

  • Conflict resolution skills
  • Coordinated task distribution
  • Skilled in customer call handling
  • Maintains composure under pressure
  • Professional email communication
  • Claims processing expertise
  • Effective problem-solving abilities
  • Policy Knowledge

Timeline

Senior Customer Service Advisor

Unum
05.2023 - 07.2025

Window Frame Assembler

Securi-frame
03.2022 - 09.2022

Customer Service Assistant

The Co-operative Food
12.2018 - 09.2021

Vehicle Damage Estimator

OC Motors Repairs
05.2018 - 11.2018

GCSE Grades -

Aldworth School

Kiwi Education
Patryk Kuszynski