Paul Alcaraz
Krakow
Summary
With 10+ years of experience in costumer service and food industry. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising costumer satisfaction.
Overview
8
8
years of professional experience
Work History
Server /Assistant Manager
Real Food Daily
Los Angeles
06.2018 - 01.2025
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items
- Ensured compliance with all food safety regulations and established quality standards
Food Stand Attendant
Universal Studios Hollywood
Universal City
09.2018 - 07.2020
- Greeted customers and took orders for food items
- Provided accurate information about menu items and pricing
- Prepared food items such as sandwiches, salads, and hot dogs according to customer requests
Costumer Service Representative
Dish Network
Mexico City
11.2016 - 07.2018
- Delivered comprehensive customer service support by assisting clients with billing inquiries, processing payments, and managing account features, to ensure a seamless and satisfactory experience.
- Provided expert technical support to customers, troubleshooting and resolving issues efficiently to enhance service reliability and client satisfaction.
- Coordinated and scheduled technician appointments with precision, optimizing service delivery timelines, and ensuring prompt resolution of customer needs.
Education
Associate of Arts -
Los Angeles Valley College
Van Nuys, CASkills
- Exceptional customer service
- Ability to multitask
- Strong and detailed verbal communication
- Good performance under pressure
- Team player
- Reliability
- Conflict resolution
Languages
English
First Language
Languages
- English - Distinguished
- Spanish - Distinguished
Timeline
Food Stand Attendant
Universal Studios Hollywood
09.2018 - 07.2020
Server /Assistant Manager
Real Food Daily
06.2018 - 01.2025
Costumer Service Representative
Dish Network
11.2016 - 07.2018
Associate of Arts -
Los Angeles Valley College
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