Paul Shedrach

- Assisted clients with money transfers and account management.

- Provided information on exchange rates and fees.

- Resolved customer complaints and issues efficiently.

- Ensured compliance with regulatory requirements.

- Educated customers on RIA services and online platform use.

- Monitored transactions to identify suspicious activity and potential fraud.

- Conducted thorough investigations to prevent and mitigate fraud risks.

- Analyzed data to detect patterns and trends indicative of fraudulent behavior.

- Collaborated with other departments to implement fraud prevention strategies.

- Prepared detailed reports on findings and recommended actions.

- Processed customer transactions, including deposits and withdrawals.

- Managed cash drawers and balanced cash at the end of shifts.

- Provided excellent customer service and resolved inquiries.

- Assisted with account management and compliance with bank policies.

- Managing office supplies and inventory.

- Assisting with filing, photocopying, and data entry.

- Scheduling appointments and maintaining calendars.

- Handling correspondence and communication.

- Providing general administrative support to staff.