Paula Miranda
Visão geral
4
4
years of post-secondary education
1
1
Certification
Experiência profissional
Project Manager
Fujitsu Portugal
Lisboa, Portugal
2006.01 - atual
IT Project Manager | UK Hospitality/Leisure Group
- Infrastructure Upgrade: Initiated and led a Windows 10 to 11 upgrade programme across multi-site outlets to ensure readiness ahead of EOL.
- Strategic Planning: Defined delivery approaches and rollout waves, coordinating outlet scheduling to minimize operational disruption.
- Financial Oversight: Managed budget planning, vendor quotes, hardware readiness, and deployment forecasting.
- Deployment Governance: Owned cutover planning (back-out approaches, pilot learnings) and produced comprehensive RAID/status reporting.
- Risk & Compliance: Identified and monitored operational/security risks across banking initiatives, ensuring all mitigation actions met strict governance controls.
- Portfolio Management: Supported project intake and lifecycle tracking using tools like Decidalo and Levo to maintain status across concurrent initiatives.
- Process Engineering: Managed JML activities under strict QA to reduce operational risk and rework.
- Contract Administration: Served as the central point of contact for contract documentation and version control within SharePoint.
- Tooling Rollout & Training: Acted as "Champion" for the Minato C7 rollout, training over 200 project managers on new structured sessions and reporting standards.
- Transition Risk Management: Assessed technical risks during data migrations and infrastructure deployments to protect service continuity.
- Governance Support: Maintained project artefacts, action logs, and trackers for high-profile clients (including BAT and internal capability teams).
- Automation: Built tracking matrices and streamlined documentation workflows to improve delivery governance for IoT and automation initiatives.
- Resource Tracking: Managed recoverable vs. non-recoverable hours in Oracle SST to support accurate utilization and financial administration.
Formação académica
Licenciatura não concluida - Ciência Pólitica
Univerdidade Autónoma de Lisboa
Lisboa 1999.10 - 2003.07
Laguages
Português
Língua materna
Inglês
Avançado
C1
Certificação
- Certificação em APMG AGILE Project Management Foundations
- Asana Workflow Specialist
- AWS Solutions Training For Partners: Foundations -
- Business Certified MIRO Expert
- PMI Project Management Professional - Waterfall
CORE COMPETENCIES
- Stakeholder Management & Executive Engagement
- PMO Governance, Reporting & Compliance
- Risk Identification, Analysis & Mitigation Strategies
- Process Optimisation & Continuous Improvement Initiatives
- Agile, Waterfall & Kanban Delivery Frameworks
- Cross-functional Team Leadership & Coordination
- Strategic Planning & Decision-Making
- Budget Oversight & Cost Control
- Resource Planning & Capacity Management
- Change Management & Organisational Transformation
- Performance Monitoring, KPI Tracking & Reporting
- Conflict Resolution & Negotiation
- Advanced Problem Solving & Critical Thinking
- Effective Communication (Executive & Operational Levels)
- Business Acumen & Value-Driven Deliveryt, Asana, Trello)
Tools & Technologies
- Project Delivery Tools: Jira, Microsoft Project, Asana, Trello
- Collaboration & Facilitation: Microsoft Teams, Miro
- Reporting & Documentation: Microsoft Excel, PowerPoint, Word, Google Workspace
Impact Statements
- Led cross-functional teams to deliver projects on time, within scope and budget
- Managed stakeholder communication across business and technical teams
- Implemented Agile/Kanban practices to improve delivery efficiency and team collaboration
- Identified and mitigated project risks, reducing potential delays and cost overruns
- Produced executive-level reports and dashboards to support decision-making
- Drove process improvements resulting in increased operational efficiency
Other Experiences
Service Desk Agent | Fujitsu
- Technical Support: Delivered remote technical support to international users, triaging incidents and service requests to consistently meet SLA targets.
- Incident Coordination: Logged, prioritized, and managed incident resolution and Change Requests, ensuring clear communication and timely escalation.
- Knowledge Management: Maintained accurate ticket documentation to improve knowledge capture and streamline resolution for recurring issues.
- Compliance & QA: Executed quality assurance and behavioral audits for support-line operations to strengthen compliance and customer experience.
- Audit Documentation: Reviewed interactions via Siebel CRM and monitoring tools, documenting findings and recommending corrective actions.
- Continuous Improvement: Supported coaching initiatives by identifying best practices and recurring operational bottlenecks.
- Commercial Management: Led commercial management for IT services, supporting account growth and delivery quality with large retail partners.
- Service Coordination: Oversaw service scope, pricing, and operational follow-up to ensure on-time fulfillment and high customer satisfaction.
- Team Enablement: Trained and enabled technical teams to improve consistency, standards of work, and client communication protocols.
- Financial Operations: Supported day-to-day banking operations, including mortgage lending processes and insurance products.
- Internal Controls: Ensured accurate processing and documentation in strict alignment with internal controls and customer service standards.
- Cross-Functional Collaboration: Partnered with various teams to resolve complex customer queries and support efficient case handling.
- Industries: Banking & Finance, Hospitality/Leisure, IT Services, Energy.
- Systems: Siebel CRM, Oracle SST, SharePoint, Decidalo, Levo, Minato C7.
- Specializations: IT Service Management (ITSM), Quality Auditing, Commercial Account Management, Mortgage/Insurance Operations.
Cronologia
Project Manager
Fujitsu Portugal
2006.01 - atual
Licenciatura não concluida - Ciência Pólitica
Univerdidade Autónoma de Lisboa
1999.10 - 2003.07