Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Betyna

Pila

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

IT Support Consultant

ModSquad
07.2021 - 02.2024
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Translated complex technical issues into digestible language for non-technical users.
  • Created user accounts and assigned permissions.
  • Managed high levels of call flow and responded to chat and email customer technical support needs.

Translator and Interpreter

Internship
04.2020 - 08.2020
  • Translated business websites to support international expansions.
  • Facilitated seamless communication during international events, such as conferences, seminars, and workshops, through on-site interpreting services.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.

Education

Bachelor of Science - Bachelor of Science in Linguistics

State University of Applied Sciences
Pila, Poland
06.2021

Skills

    Programs:

  • Active Directory
  • Log Me In
  • Service Now ticketing tool
  • Cheirwell,
  • Avaya
  • CRM
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Powerpoint

Languages

Polish
Native language
English
Proficient
C2
German
Intermediate
B1

Timeline

IT Support Consultant

ModSquad
07.2021 - 02.2024

Translator and Interpreter

Internship
04.2020 - 08.2020

Bachelor of Science - Bachelor of Science in Linguistics

State University of Applied Sciences

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Paulina Betyna