Paulina Koltun

• Customer Onboarding: Guide new merchants through the onboarding process, ensuring compliance with KYC and regulatory requirements.

• Account Setup & Activation: Assist in setting up merchant accounts, configuring POS terminals, and troubleshooting initial setup issues.

• Documentation & Compliance: Verify customer documentation, ensuring all necessary paperwork is collected and aligned with company policies.

• Sales & Administrative Support: Work closely with the sales team to process contracts, manage CRM records, and ensure accurate data entry.

• Customer Training & Support: Provide merchants with clear instructions and support regarding terminal usage, transaction processes, and reporting tools.

• Issue Resolution: Act as a liaison between customers and internal teams, escalating any technical or operational challenges to ensure quick resolution.

• Continuous Improvement: Gather customer feedback and contribute to process improvements for a better merchant experience.

• Communication with DACH region partners and stakeholders
• Invoicing and Data Management

• Help passengers with self-serve or assisted check in procedures
• Deal with passenger flight queries
• Verify travel documents and provide boarding passes
• Tell passengers about luggage restrictions
• Weigh baggage and collect any excess weight charges