Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Paulina Lubecka
Service Desk Specialist
Bielsko-Biała,24
Summary
Overview
3
years of professional experience
2
years of post-secondary education
Work History
Centralny Ośrodek InformatykiWarsaw, Masovian
Serivce Desk Specialist
09.2021 - Current
Job overview
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Capital Service S.A.Bielsko - Biała, Silesia
Customer Service Support Representative
01.2020 - 09.2020
Job overview
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
Self-employmentBielsko-Biała, Silesia
Self-employment
01.2019 - 01.2020
Job overview
- Served customers and followed outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
FHU GomeraDankowice, Sielsia
Junior IT Specialist
04.2018 - 01.2019
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
L.O. Im Tadeusza KościuszkiBielsko - Biała
High School Diploma
09.2015 - 05.2017
University Overview
Skills
Helpdesk call support
undefinedTimeline
Serivce Desk Specialist
Centralny Ośrodek Informatyki
09.2021 - Current
Customer Service Support Representative
Capital Service S.A.
01.2020 - 09.2020
Self-employment
Self-employment
01.2019 - 01.2020
Junior IT Specialist
FHU Gomera
04.2018 - 01.2019
L.O. Im Tadeusza Kościuszki
High School Diploma
09.2015 - 05.2017
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