PAULINA MILC
Kraków,
Summary
As a dedicated HR professional, I bring a results-focused approach and hands-on experience in lifecycle management using SAP, Excel, and SNOW. I thrive in fast-paced settings, as shown by my ability to manage high-volume processes, resolve backlogs, and train new hires on Personal Data management, small transfers, and employee confirmations, ensuring smooth onboarding and compliance.
With excellent problem-solving skills, strong organizational abilities, and professional fluency in English, I effectively collaborate across teams, offering clear guidance and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Intern
UBS
11.2023 - 10.2024
- Updating employees' sensitive data with a focus on accuracy and confidentiality.
- Generating and distributing password-protected documents (incl. contracts, payslips, employment confirmations, etc.) both in German and English.
- Conducting training sessions and Q&A meetings to new employees, fostering team knowledge and compliance.
- Demonstrating exceptional attention to detail, consistently ensuring data accuracy and privacy.
- Bringing high energy, focus, and a positive attitude to support team productivity and morale.
Biuro Rachunkowo-Księgowe "REDITUS"
Payroll and HR Specialist
02.2023 - 07.2023
- Performed salary calculations and holiday pay adjustments using Symfonia and Microsoft Excel for over 15 companies.
- Verified accuracy of all documents utilizing a detail-oriented approach.
- Provided contracts and legal documents with help of Microsoft Word.
Two Planets Café
Speciality Coffee Barista
07.2022 - 02.2023
- Developed communication skills working with different personalities and cultures.
- Elevated sales techniques and effective communication exceeding monthly sales.
- Embraced a new environment, demonstrating adaptability and quick integrating skills.
Freelance
Harpist
02.2021 - 06.2022
- Enhanced teamwork skills by playing together with groups and orchestras.
- Demonstrated resilience performing on weddings and entertaining guest in restaurant.
- Promoted musical career by maintaining social media presence using my creativity.
Oranżeria Faustyny 14
Barista Supervisor
05.2021 - 09.2021
- Involved in various tasks as a part of the restaurant's and hotel's opening team.
- Conducted training for baristas and waiters to ensure the highest level of guest service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Jagiellonian University
Research Assistant
05.2021 - 06.2021
- Conducted tests and collected research data using Eye Tracker.
- Ensured and maintained high data quality.
- Processed payment for the research participants.
Biuro Rachunkowo-Księgowe "REDITUS"
Junior accountant
09.2019 - 12.2020
- Prepared journal entries and entered into system using Symfonia.
- Assisted with preparation of monthly financial statements using Microsoft Excel.
Blossom Coffee
Speciality Coffee Barista
07.2018 - 12.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Controlled line and crowd with quick, efficient service.
Starbucks Coffee
Barista Trainer
07.2016 - 06.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analysed team performance and refined training materials.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Master of Science - Clinical Psychology
School of Business National Louis University
Nowy Sącz06-2025
Bachelor of Arts - Harp Instrumentalist
Academy of Music
Kraków, Poland06.2022
Bachelor of Science - Psychology
Jagiellonian University
Kraków, Poland06.2021
Skills
- Project Management and Leadership
- Communication Skills
- Adaptability and Flexibility
- Attention to Detail
- Programms like SNOW, SAP
- Microsoft Office
- Multitasking and Time Management
- Creativity and Artistic Expression
Certification
- Certified Research Assistant - Institute of Psychology, Jagiellonian University
- FCE Certification - Lincoln Language School - Kraków
Languages
Polish
Native language
English
Advanced
C1
German
Elementary
A2
Timeline
Human Resources Intern
UBS
11.2023 - 10.2024
Biuro Rachunkowo-Księgowe "REDITUS"
Payroll and HR Specialist
02.2023 - 07.2023
Two Planets Café
Speciality Coffee Barista
07.2022 - 02.2023
Oranżeria Faustyny 14
Barista Supervisor
05.2021 - 09.2021
Jagiellonian University
Research Assistant
05.2021 - 06.2021
Freelance
Harpist
02.2021 - 06.2022
Biuro Rachunkowo-Księgowe "REDITUS"
Junior accountant
09.2019 - 12.2020
Blossom Coffee
Speciality Coffee Barista
07.2018 - 12.2019
Starbucks Coffee
Barista Trainer
07.2016 - 06.2018
Master of Science - Clinical Psychology
School of Business National Louis University
Bachelor of Arts - Harp Instrumentalist
Academy of Music
Bachelor of Science - Psychology
Jagiellonian University
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