Paulina Pogan
Krakow
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
Certification
Work History
IT Project Manager
Hitachi Vantara
03.2022 - 07.2023
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure
IT Desktop Procurement Analyst, Team Leader
Hitachi Vantara
01.2020 - 02.2022
- Maintained internal inventory of supplies and equipment.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Completed special cuts, grooves and bevels to produce desired looks.
- Coordinated weekly meetings for internal and external groups.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Initiated timely response to emails, voicemails and written correspondence.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 5 members while providing exceptional customer service.
- Held weekly team meetings to inform team members on company news and updates
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
Book Reviewer
Otwarte Editorial
01.2020 - 12.2021
- Reviewer books in Spanish, Editorial Otwarte, review Spanish books/literature in an origin language -analyze Spanish text -provide in-depth review
- Produced original, creative content for promotional advertisements and marketing materials.
- Managed competing deadlines with efficiency.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed competing deadlines with efficiency
IT Support Engineer
Hitachi Vantara
01.2018 - 01.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 2 IT support to technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Collaborated with colleagues in both domestic and international support facilities.
IT Support Specialist
Lundbeck
03.2014 - 12.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for employees.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Submitted service tickets for equipment maintenance requests.
Senior IT Analyst
HCL Technologies
02.2010 - 09.2013
- Resolved malfunctions with systems and programs through troubleshooting.
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Investigated and addressed system issues to enhance usability and improve functionality.
Education
Bachelor of Science - Geography
Pedagogical University
Krakow09.2011
Skills
- Project Management
- Vendor Management
- Process owner
- Incident Management
- Teamwork
- Analytical Skills
- Leadership
- Communication
- Staff Training
- Conflict Management
- Timelines and Milestones
- Process Integration
- Project Planning
- Project Scope Assessment
- Team /Client Meetings
- Client Relations
- Project Deadlines
- User Acceptance Testing (UAT)
- Effective Working Relationships
- Purchasing and Procurement
- Order Accuracy
- Backlog Management
- Equipment Rebuilding
- Key Performance Indicators (KPI)
- Issue Resolution
- Overseeing Daily Activities
- Daily Workflow Improvement
- Teamwork and Collaboration
- Job Assignments
- Effective Customer Service
- Conflict Resolution
- Volunteer Tasking
- Leading Team Meetings
- People Management
- Service Level Agreements
- Giving Constructive Feedback
- Orientation and Onboarding
- Attention to Detail
- Client Support
- Coaching and Mentoring
- Work Planning and Prioritization
- Overcoming Obstacles
Certification
- - ITIL Foundation(v4) in IT Service Management
- - ITIL V3 Foundation Certificate in IT Service Management Axelos Global Best Practices
- -Agile Foundation
Languages
Polish
Native language
English
Advanced
C1
Spanish
Advanced
C1
Japanese
Elementary
A2
German
Beginner
A1
Timeline
IT Project Manager
Hitachi Vantara
03.2022 - 07.2023
IT Desktop Procurement Analyst, Team Leader
Hitachi Vantara
01.2020 - 02.2022
Book Reviewer
Otwarte Editorial
01.2020 - 12.2021
IT Support Engineer
Hitachi Vantara
01.2018 - 01.2020
IT Support Specialist
Lundbeck
03.2014 - 12.2017
Senior IT Analyst
HCL Technologies
02.2010 - 09.2013
Bachelor of Science - Geography
Pedagogical University
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